Account Representative, Customer Service, Sales and Marketing at Cleveland-Cliffs Steel LLC in East Chicago, Indiana
Posted in Other 30+ days ago.
Job Description:
Account Representative, Customer Service, Sales & Marketing
As a Customer Service Account Representative at Cleveland Cliffs Steel in our Indiana Harbor office, you will be part of a team making steel that goes into products that are visible all around you. Ideal candidates enjoy hands-on, collaborative environments and are willing to seize opportunities to develop themselves.
The Customer Service Account Representative position provides support and assistance to a specific customer group by investigating and answering customer questions and inquiries. Representatives assist with routine order processing; assist with the collection, analysis, and reporting of specific information to customer (s); gaining familiarity with account or functional customers over time.
Responsibilities
- Building strong customer relationships with internal and external customers.
- Possessing a working knowledge of plant processes, product characteristics, and systems requirements necessary for the completion of duties.
- Order management, order entry, forecasting, and pricing.
- Managing order status and expediting to meet customer requirements.
- Working closely with account sales to manage customer accounts.
- Developing knowledge of internal business systems
- Completing daily tasks required by the department.
Minimum Requirements
- 2 years relevant work experience or bachelor's degree
- Working knowledge of computers and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
- Strong problem solving, planning and decision-making skills.
- Personal initiative
- Strong team player
- Strong organizational skills
- Effectively communicates with team internally and externally.
Preferred Requirements
- 3.0 GPA
- Knowledge in SAP
- Proven analytical capabilities.
- Intermediate level in Microsoft Excel
- Working knowledge of Microsoft Teams
Cleveland-Cliffs Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to careers@clevelandcliffs.com or call 1-(312) 899-3097 and let us know the nature of your request and your contact information. Do not email your application materials to this email address. Application materials sent to this email address will not be considered.
Cleveland-Cliffs Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, national origin, age, military or veteran status, disability, sex (including sexual orientation and gender identity), genetic information, or any other characteristic protected by law. The following links provide information regarding your Equal Employment Opportunity rights and protections: EEO is the Law & EEO is the Law Supplement. We are a drug-free workplace and conduct pre-employment screening as a condition of employment.
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