The Accounts Receivable Coordinator 2 will be responsible for the tracking and collection of open AR, timely research and resolution of outstanding payment issues, monitoring and resolution of cash application, and is expected to professionally represent Reddy Ice's Accounts Receivable Organization, both internally and when interacting with external customer contacts. The coordinator 2 will be engaged in process improvement activities and training of new accounts receivables team members. The position also requires a positive attitude and willingness to adapt to the changing needs of the business.
DUTIES AND RESPONSIBILITIES:
Understands unique customer payment processes and implements strategies that effect prompt payment from customers; Uncovers customer and billing issues and takes appropriate action to resolve those issues preventing customers from making prompt payment
Take collection action following established guidelines based on the age and amount of the transactions and the type of account.
Meets or exceeds key performance metrics and goals including % of A/R greater than 90 days, DSO, etc.
Follows up on aged accounts receivable items and tracks status of contact and payment through contact logs noting the nature of each contact, results and any follow-up action that must occur. Independently follows through on required actions.
Prepare customer statements and aging files, reviews the aging of past due invoices and unapplied payments; including follow up with the customer and/or plants to insure timely resolution of disputed and/or unpaid invoices.
Conducts account research and analysis in a timely proactive manner sharing knowledge with team members in a collaborative manner
Proactively monitors unapplied cash and assists in cash application corrections
Utilize customer portals and third party programs for special billing, research and dispute/claim handling for assigned accounts.
Appropriately escalates issues to and involves the right resources so that action plans can be prepared and agreed upon for implementation. Brings recurring issues and discrepancies to the attention of management and collaboratively works to implement a sustainable solution.
Communicate timely and effectively with plant, distributor/co-packer and location staff to obtain documentation to resolve customer questions, disputes, credits, short pays, etc.
Proactively develop relationships with key internal/external contacts, gaining recognition as a team resource
Prepare weekly, monthly, and adhoc reports for supervisor and customers
Leads or participates in maintaining and updating reference material related to accounts receivable
Assist with special projects, assume other duties and responsibilities as requested or assigned by management.
Adhering to the Code of Business Ethics is essential. We value honesty and integrity above all else and we expect our employees to be committed to the highest ethical standards.
Internal: Work directly with other accounts receivable staff and field staff.
External: Work with company customers at both the local and national levels.
Works independently using established procedures. Uses good judgment in applying concepts and guidelines; demonstrates effective problem solving and analytical skills; follows through on commitments and demonstrates ownership of results; effectively prioritizes assignments; identifies and works to overcome barriers to achieve results.
Measure performance against Service Level Agreement
Days Sales Outstanding
% of A/R Greater than 90 days
% of current A/R
Time to Respond/Resolve Call
This is an individual contributor role with no direct reports.
KNOWLEDGE AND SKILS REQUIREMENTS:
Strong experience with Reddy Ice's core technology applications, including Microsoft Dynamix, Excel, Outlook and navigating SharePoint sites, as well as the ability to learn new applications quickly
Effective interpersonal and communication skills (verbal and written); able to interface with personnel at all levels (internally and externally), as a result of strong customer service skills
Excellent use of grammar and punctuation
Ability to work in a team environment and collaborate with colleagues to understand customer needs and requirements, including working with virtual teams
Proactively leverage and share knowledge with colleagues
Effectively and independently manage conflicting priorities, organize workflow, and team with colleagues to accomplish tasks and balance workloads
Effective delegation and time management skills
Skillful attention to details and self-assurance of quality of work performed
Analytical and problem solving skills
Independent worker with ability to achieve goals and targets as well as thrive in a busy, time-sensitive environment
EDUCATION AND EXPERIENCE:
Minimum 4 years experience in an Accounts Receivable role
Associates Degree in Finance, Accounting or Business preferred
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This position generally works in an office environment and uses typical office equipment including phones, computers, and printers. Work is conducted in a fast-paced, rapidly changing environment. The ability to manage stress, build professional and collaborative relationships, and reason through complex business situations is essential. This position requires occasional overtime.