Job Description:

Client Service Representative I

Job Locations

US-TN-Murfreesboro

Overview

At Ciox Health,people are most important to us.We strive to have a positive impact oneach individualin regard totheirpersonalhealth information.Ifyou're lookingto make a difference in the lives of many, please join the Ciox Team!

This is an entry level position responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service.

Position Highlights

Opportunity to work a full-time schedule. Monday - Friday 8:00 AM - 4:30 PM EST; (Murfreesboro,Tennessee37129)
• Receive full benefits including medical, dental, vision, 401K, tuitionreimbursement


• Paid time off (including major holidays)


• Virtual and in-person training


• Opportunity for growth within the company

#ZR

Responsibilities

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.


• Maintain confidentiality and security with all privileged information.


• Maintain working knowledge of Company and facility software.


• Adhere to the Company's and Customer facilities Code of Conduct and policies.


• Inform manager of work, site difficulties, and/or fluctuating volumes.


• Assist with additional work duties or responsibilities as evident or required.


• Consistent application of medical privacy regulations to guard against unauthorized disclosure.


• Responsible for managing patient health records.


• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.


• Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.


• Ensures medical records are assembled in standard order and are accurate and complete.


• Creates digital images of paperwork to be stored in the electronic medical record.


• Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.


• Answering of inbound/outbound calls.


• May assist with patient walk-ins.


• May assist with administrative duties such as handling faxes, opening mail, and data entry.


• Must meet productivity expectations as outlined at specific site.


• May schedules pick-ups.


• Other duties as assigned.

Qualifications

• A High School Diploma or GED is required.


• Must be able to communicate effectively in the English language.


• Administrative experience in an office setting; previous release of information, medical records, or other related experience in a healthcare environment is preferred.


• Proven customer service experience and/or training.


• Ability to effectively use computer software and technology as required by the member facility including Microsoft Word and Excel


• Ability to understand and become knowledgeable of Release of Information standards, policies & procedures and HIPAA regulations and to complete work in compliance of these and other standards.


• Ability to read and comprehend simple, healthcare terminology


• Effective verbal and written communication skills.


• Effective organizational skills a must


• Ability to use fax, copier, microfilm machine, and multiline phone system and other required work tools

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