Client Service Representative I at CIOX Health in Murfreesboro, Tennessee

Posted in Other 9 days ago.





Job Description:


Client Service Representative I

Job Locations

US-TN-Murfreesboro














Requisition ID
2021-18908
# of Openings
1
Category (Portal Searching)
Operations

Overview

At Ciox Health,people are most important to us.We strive to have a positive impact oneach individualin regard totheirpersonalhealth information.Ifyou're lookingto make a difference in the lives of many, please join the Ciox Team!

This is an entry level position responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service.

Position Highlights

    Opportunity to work a full-time schedule. Monday - Friday 8:00 AM - 4:30 PM EST; (Murfreesboro,Tennessee37129)
  • Receive full benefits including medical, dental, vision, 401K, tuitionreimbursement

  • Paid time off (including major holidays)

  • Virtual and in-person training

  • Opportunity for growth within the company

#ZR

Responsibilities


  • Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.

  • Maintain confidentiality and security with all privileged information.

  • Maintain working knowledge of Company and facility software.

  • Adhere to the Company's and Customer facilities Code of Conduct and policies.

  • Inform manager of work, site difficulties, and/or fluctuating volumes.

  • Assist with additional work duties or responsibilities as evident or required.

  • Consistent application of medical privacy regulations to guard against unauthorized disclosure.

  • Responsible for managing patient health records.

  • Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.

  • Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.

  • Ensures medical records are assembled in standard order and are accurate and complete.

  • Creates digital images of paperwork to be stored in the electronic medical record.

  • Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.

  • Answering of inbound/outbound calls.

  • May assist with patient walk-ins.

  • May assist with administrative duties such as handling faxes, opening mail, and data entry.

  • Must meet productivity expectations as outlined at specific site.

  • May schedules pick-ups.

  • Other duties as assigned.

Qualifications


  • A High School Diploma or GED is required.

  • Must be able to communicate effectively in the English language.

  • Administrative experience in an office setting; previous release of information, medical records, or other related experience in a healthcare environment is preferred.

  • Proven customer service experience and/or training.

  • Ability to effectively use computer software and technology as required by the member facility including Microsoft Word and Excel

  • Ability to understand and become knowledgeable of Release of Information standards, policies & procedures and HIPAA regulations and to complete work in compliance of these and other standards.

  • Ability to read and comprehend simple, healthcare terminology

  • Effective verbal and written communication skills.

  • Effective organizational skills a must

  • Ability to use fax, copier, microfilm machine, and multiline phone system and other required work tools


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