Posted in Other 30+ days ago.
About Press Ganey
Press Ganey pioneered the health care performance improvement movement more than 30 years ago. Today, Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 33,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.
Position Description/Overview:
Press Ganey currently has an exciting opportunity for an Associate Client Experience Specialist in our South Bend, IN office. This role will support the Patient Experience Advisor Services Department.
The Associate Client Support Specialist (ASCA)will provide support and problem solving external customers (patients) in a virtual and phone environment to triage requests and provide detailed follow-up on PG's policy of handling patient calls from the support number provided on the CAHPS surveys. The position will serve as primary support to all patient calls that contact Press Ganey, thus reducing our Client Support Desk workload. The Associate Client Support Desk Specialistwill be responsible for logging all calls and reporting any issues or escalating to the Account Team and/or Client Support Desk Manager. Also, reporting out any anomalies, trends, or issues they may endure receiving the calls. Assistance with the CSS team including but not limited to: login information requests, password resets, and basic entry-level assistance to the team
Duties & Responsibilities:
Qualifications:
Minimum Education:
All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position.
For more information about Press Ganey, visit our web site atpressganey.com.
Press Ganey Associates, Inc. is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.
Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
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