Service Coordinator at EnerSys Delaware Inc in Norcross, Georgia

Posted in Other 2 days ago.

Job Description:

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.We continue to grow in our industry by ensuring all employees possess the following core competencies: customer focused, team player, engaged, ethical, strong communication skills, and works safely.

This position will be focusing primarily on our Motive Power applications, which include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution.

Job Purpose

EnerSys is looking for a Dispatch Coordinate to support our service team in Norcross, GA. The Dispatch Coordinator will be responsible for dispatching technicians, scheduling, creating work orders, handle questions, complaints and requests from customers.

Essential Duties and Responsibilities

  • Enter inventory receipts and shipments in computer system and participate in physical inventory two times per year minimum, including reconciliation.

  • Create work orders for customer service needs.

  • Dispatch technicians and schedule return visits.

  • Order parts.

  • Communicate to customers ETA's and updates on requests for services.

  • Coordinate services and installationsfor Motive Power Products.

  • Sales order management, enter sales orders as quote, provide order status, scheduled ship date, actual ship date, pro number, proof of delivery, etc.

  • Assist in resolution of order related issues.

  • Coordinate service and installation for Stationary products, handle freight damage, product returns, credits, and parts shortages and complete quality alerts and work with Customer Service Specialist to bring to resolution.

  • Follow ISO procedures, document control, and provide general administrative support.

  • Track, monitor and escalate corrective actions within agreed timeframes; escalate and resolve anomalies and concerns without delay, especially where KPI's may be affected.

  • Oversee improvements to operational functions to increase the effectiveness, efficiency, coordination, and communication between these functions and support departments.

  • Contact with the Forwarder Shipping Agent to complete the customs declaration of export products.

  • Responsible for customs clearance of imported materials and equipment.

  • Coordinate with the Commodity Inspection Bureau to complete the inspection of export products.

  • No supervisory responsibilities for this role.

  • All other duties as assigned.


Minimum Qualifications

  • High school diploma or equivalent

  • 2-4years order entry experience or equivalent experience.

Preferred Qualifications

  • Associate's degree or higher in a related field

General Job Requirements

  • Must be able to frequently bend; twist; reach; stoop; kneel or crouch.

  • This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/M/F/Vets/Disabled

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