City Experiences is hiring a Deckhand for our City Ferry operation in Pensacola Florida.
City Experiences’ passion is to provide amazing experiences on land and water. Our 40- year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
About the Opportunity:
The Deckhand monitors deck areas onboard the vessel(s) as well as passengers, to ensure safety during ferry operations, dockside and underway. The Deckhand handles lines and rigging to launch or dock the boat and performs custodial and/or general maintenance tasks as directed. The Deckhand provides a high level of customer service to all guests.
This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.
Essential Duties and Responsibilities:
Remain true to and champion the Company’s Core Values and Code of Conduct.
Safety First – Safety shall remain the highest priority at all times. Be an active advocate of, and participant in, the HMS Safety Culture.
Consider reliability and efficiency with regard to Company operations.
Monitor passenger & crewmember safety issues on the vessel. Ensure that safety equipment is utilized
and appropriate guidelines are followed for all tasks involving physical risk or hazardous materials
Participate in meetings, training, drills, and safety audits as required by USCG & company policy
Develop an understanding of all phases of shipboard safety procedures and knowledge of the location and
use of all firefighting and safety equipment (i.e., fire extinguishers, fire stations, life preservers, work vest,
life floats, and rescue boat)
Use proper Personal Protective Equipment (PPE).
Handle and dispose of all chemicals and other types of hazardous or caustic materials in compliance with Safety Data Sheets (SDSs), as required.
Report safety-related concerns.
Handle mooring lines to dock or undock the vessel.
Responsible for getting underway, mooring, anchoring, handling lines, and bridge operations in all
Sell tickets and concessions, responsible for ticketing equipment, inventory, and cash
Provide refreshments including alcoholic beverages at times, to guests
Perform lookout duties while underway, including watching for other vessels and monitoring the waterway for potentially unsafe conditions.
Assist in boarding and disembarking of passengers and vehicles.
Assist with filling potable water, bunkering fuel, connecting, and disconnecting shore power as directed.
Perform cleaning and custodial tasks of the vessels and property, including maintenance and construction tasks as assigned and minor engineering repairs and rounds as directed.
Seek the highest levels of quality and professionalism.
Work to achieve the highest levels of performance and productivity.
Assist with training of crew as directed.
Seek continuous improvement.
Comply with rules and regulations contained in the crew handbook and as directed by supervisor including, but not limited to:
Report to work on time and ready for duty.
Depart the vessel(s) only when scheduled and properly relieved.
Ensure that the proper uniform is worn, and grooming standards are met.
Complete required administrative forms clearly and accurately.
Understand and comply with the Safety Management System (SMS).
Understand and comply with Ship Instructions (SIs).
Maintain Crew Qualification binder.
Collaborate with other HMS personnel to remain attentive to regulatory requirements and alert to regulatory changes.
Assist the Master in ensuring compliance with all applicable local, state, and federal safety and environmental regulations.
Assist the Master in ensuring the vessel is in an inspection-ready condition at all times.
Present professional level of customer service and appearance to all clients and at all times, both internal and external.
Responsible for handling money and balancing deposits/money bags
Report safety, operational, and environmental issues to the vessel master
Additional job duties as assigned.
Requirements & Qualifications:
Valid Transportation Worker Identification Credential (TWIC Card), and/or ability to obtain and maintain
Valid First Aid/CPR Certification, and/or ability to obtain and maintain
Obtain and maintain certification for alcohol service after training completion
Valid Driver’s License
Copy of DD214, if Veteran status
Excellent customer service skills
Ability to effectively interact with the passengers, guests, and fellow employees
Ability to work in a fast-paced, quickly changing environment
Basic computer skills with Microsoft Office familiarity
Minimum six (6) months customer service experience preferred
Previous marine experience or watch standing experience preferred
One (1) year experience as Deckhand onboard vessels; passenger vessel experience preferred
Must be at least 18 years of
Ability to stand and walk on nearly a constant basis
Ability to bend, rotate and reach frequently
Ability to carry, push/pull and/or lift materials weighing upwards of 75
Ascending/descending stairs or ladders safely
Ability to manipulate/handle/grip materials required to perform the job
Ability to maneuver through/in/around small and/or confined areas within the vessel
Must be able to maintain both static and dynamic standing balance to complete various duties associated with the job
Must be capable of performing emergency duties as listed in the vessel’s station bill
The RESPECT Service System embodies City Experiences’ mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader
City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.
Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
1 year(s): Minimum six (6) months customer service experience preferred
1 year(s): One (1) year experience as Deckhand onboard vessels; passenger vessel experience preferred