ServiceNow Performance Analytics Developer at Cognizant in Phoenix, Arizona

Posted in Information Technology 2 days ago.

Type: Full-Time

Job Description:

Cognizant is seeking a strong ServiceNow Performance Analytics Developer for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers. 

“Remote Candidates will be considered, however must be willing to relocate post Covid”


Job Description :  

  • Service now Implementation Specialist & Admin and Performance analytics 

  • Good platform knowledge Core module (Normal Incident, MIM, Problem, Knowledge, Change, ESS, service portal from reporting perspective and table schema and joins.

  • ServiceNow PA certification and Analytics knowledge plus good command on Dashboards related to ServiceNow data.

  • Develop and automate Enterprise Scale ServiceNow Analytics dashboards and reports. 

  • Conduct white boarding sessions with customers to gather and refine requirements 

  • Design, develop and deploy actionable, responsive performance analytics indicators, reports 

  • Optimize visualizations Manage and maintain active dashboard solutions

  • Good Communication and presentation skills, Client handling.

  • Java Scripting knowledge and hands on experience on it.

  • Hands-on with ITIL Process implementation.

  • Hands-on design, development and deployment experience with the Service-now platform.

  • Hands-on migrating data from different tools into ServiceNow and good database depth, data transformation practices.

  • Good at creating required information for Reporting and Dashboards

  • Knowledge of ITIL methodologies and processes.

Technical Expertise : 

  • Prior 4+ years of experience developing BI/analytics Dashboard solutions Adept in advanced visualization in ServiceNow or similar database driven tools.

  • Story-telling with all reporting metrics, Familiar with development methodologies, SDLC Experience in ServiceNow Data transformation, Reporting, Development and Implementation

  • Expertise in building indicators, breakdowns, data Architecture, data cleanup , PA widgets , PA scorecards etc .

  • Strong skills in data visualizations, transformations and maintenance of it. 

  • Glide Ajax, Glide Form (g_form), Glide User (g_user), Glide Record, Glide System, Glide Element, Glide Aggregate 

  • Querying the table by using Glide Record and very strong depth in data retrieval methods and complex join queries. 

  • Render forms, lists, UI Pages, and many other things in with the help of ServiceNow scripting.

  • Web Service Integration with other reporting or RESTful APIs.

  • Use of Import Sets for data loading, transformation  from external file or database to the

***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.