ServiceNow Performance Analytics Developer at Cognizant in Phoenix, Arizona

Job Description:

Cognizant is seeking a strong ServiceNow Performance Analytics Developer for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers. 

“Remote Candidates will be considered, however must be willing to relocate post Covid”

 

Job Description :  

• Service now Implementation Specialist & Admin and Performance analytics 


• Good platform knowledge Core module (Normal Incident, MIM, Problem, Knowledge, Change, ESS, service portal from reporting perspective and table schema and joins.


• ServiceNow PA certification and Analytics knowledge plus good command on Dashboards related to ServiceNow data.


• Develop and automate Enterprise Scale ServiceNow Analytics dashboards and reports. 


• Conduct white boarding sessions with customers to gather and refine requirements 


• Design, develop and deploy actionable, responsive performance analytics indicators, reports 


• Optimize visualizations Manage and maintain active dashboard solutions


• Good Communication and presentation skills, Client handling.


• Java Scripting knowledge and hands on experience on it.


• Hands-on with ITIL Process implementation.


• Hands-on design, development and deployment experience with the Service-now platform.


• Hands-on migrating data from different tools into ServiceNow and good database depth, data transformation practices.


• Good at creating required information for Reporting and Dashboards


• Knowledge of ITIL methodologies and processes.

Technical Expertise : 

• Prior 4+ years of experience developing BI/analytics Dashboard solutions Adept in advanced visualization in ServiceNow or similar database driven tools.


• Story-telling with all reporting metrics, Familiar with development methodologies, SDLC Experience in ServiceNow Data transformation, Reporting, Development and Implementation


• Expertise in building indicators, breakdowns, data Architecture, data cleanup , PA widgets , PA scorecards etc .


• Strong skills in data visualizations, transformations and maintenance of it. 


• Glide Ajax, Glide Form (g_form), Glide User (g_user), Glide Record, Glide System, Glide Element, Glide Aggregate 


• Querying the table by using Glide Record and very strong depth in data retrieval methods and complex join queries. 


• Render forms, lists, UI Pages, and many other things in Service-now.com with the help of ServiceNow scripting.


• Web Service Integration with other reporting or RESTful APIs.


• Use of Import Sets for data loading, transformation  from external file or database to the service-now.com

***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.