Field Analyst at Tennant Company in Eden Prairie, Minnesota

Posted in Other 3 days ago.





Job Description:

The Field Support Specialist will serve as a business partner to the North America Service and Sales organizations, providing customer support with documentation and ensuring compliance with various safety regulations. This role will work cross-functionally across the organization to gather required information for timely responses.

GENERAL RESPONISIBILITIES:


  • Serve as main point of contact for customer documentation requests and Customer Contract InBox.

  • Ensure accurate and timely completion of customer-required documentation, including but not limited to Safety related requests, Insurance Requests, Vendor documents, and other general informational requests.

  • Engage with other internal stakeholders or subject matter experts to handle customer requests in their area of expertise as needed.

  • Manage Company's relationship and interact with third party vendor certifiers, including coordination of approval and payment of fees, ensuring documents are submitted in a timely manner, communicating gaps to internal stakeholders, and communicating status to sales and service leadership.Includes such Safety Rating services as ISNetworld, Browz, and Avetta.

  • Develop and maintain central electronic repository for completed documentation and frequently requested information.

  • Identify and coordinate improvements to customer documentation process to create improved customer experience and efficiencies for the sales and service teams, while ensuring accuracy in documentation.

  • Partner with cross-functional team to improve responsiveness though the implementation of a new work flow tool in Adobe Workfront (Saas)

  • Provide monthly performance metrics to include volume and cycle time responsiveness


REQUIRED EXPERIENCE & EDUCATION:


  • Bachelor's degree preferred

  • 2 to 5 years of relevant business experience


REQUIRED INTERPERSONAL & BEHAVIORAL SKILLS:In addition to the General Responsibilities, the following are requisite interpersonal and behavior skills of the position as well as:


  • Customer-service orientation

  • Contract or vendor agreement administration experience

  • Ability to work under Minimal supervision

  • Ability to perform work that is varied and requires significant judgment and assessment

  • Ability to work within a Matrixed organization supporting multiple teams and bringing together multiple Subject Matter Experts to assist in completion of work

  • Strong written and oral communication skills

  • Ability to prioritize and manage multiple projects/tasks

  • Strong Process Management and Organizational Skills

  • Strong Interpersonal skills

  • Electronic database creation and management skills