Field Analyst at Tennant Company in Eden Prairie, Minnesota

Job Description:

The Field Support Specialist will serve as a business partner to the North America Service and Sales organizations, providing customer support with documentation and ensuring compliance with various safety regulations. This role will work cross-functionally across the organization to gather required information for timely responses.

GENERAL RESPONISIBILITIES:

• Serve as main point of contact for customer documentation requests and Customer Contract InBox.


• Ensure accurate and timely completion of customer-required documentation, including but not limited to Safety related requests, Insurance Requests, Vendor documents, and other general informational requests.


• Engage with other internal stakeholders or subject matter experts to handle customer requests in their area of expertise as needed.


• Manage Company's relationship and interact with third party vendor certifiers, including coordination of approval and payment of fees, ensuring documents are submitted in a timely manner, communicating gaps to internal stakeholders, and communicating status to sales and service leadership.Includes such Safety Rating services as ISNetworld, Browz, and Avetta.


• Develop and maintain central electronic repository for completed documentation and frequently requested information.


• Identify and coordinate improvements to customer documentation process to create improved customer experience and efficiencies for the sales and service teams, while ensuring accuracy in documentation.


• Partner with cross-functional team to improve responsiveness though the implementation of a new work flow tool in Adobe Workfront (Saas)


• Provide monthly performance metrics to include volume and cycle time responsiveness
  
  

REQUIRED EXPERIENCE & EDUCATION:

• Bachelor's degree preferred


• 2 to 5 years of relevant business experience
  
  

REQUIRED INTERPERSONAL & BEHAVIORAL SKILLS:In addition to the General Responsibilities, the following are requisite interpersonal and behavior skills of the position as well as:

• Customer-service orientation


• Contract or vendor agreement administration experience


• Ability to work under Minimal supervision


• Ability to perform work that is varied and requires significant judgment and assessment


• Ability to work within a Matrixed organization supporting multiple teams and bringing together multiple Subject Matter Experts to assist in completion of work


• Strong written and oral communication skills


• Ability to prioritize and manage multiple projects/tasks


• Strong Process Management and Organizational Skills


• Strong Interpersonal skills


• Electronic database creation and management skills