Support Analyst - Home Health and Hospice at WellSky in Austin, Texas

Job Description:

Are you someone who is passionate about helping others and enjoys leveraging your technical skills to do so? WellSky is seeking an energetic and personableSupport Analyst to provide application support to our Home Health and Hospice clients!

As a Support Analyst, you will be play an integral role on our team by providing both procedural and technical support related to the clinical, billing, training aspects of our software application. Our goal is to ensure that our clients feel supported and can focus on providing care to the populations they serve.

A day in the life!

You will be responsible for the following:

• Supporting user-facing applications in a fast-paced environment


• Providing superior customer service and ensuring outstanding quality


• Troubleshooting and documenting software operational and technical issues


• Completing thorough documentation of issues


• Escalating unresolved issues when needed, and maintaining ownership of cases through their resolution


• Ensuring the required response and resolution times are met


• Collaborating with and supporting other team members

Our team:

• Work well with our clients and each other


• Exhibit strong communication, listening and organizational skills


• Are enthusiastic about ongoing learning and growth


• Have a thirst for solving problems


• Work both collaboratively and independently


• Manage their time extremely well


• Learn new technologies quickly

Do you have what it takes?

Required Experience:

• Strong technical acumen


• Excellent verbal and written communication skills


• Previous work experience, technical preferred


• Proficiency with MS Office and Windows OS


• Experience with cross-functional collaboration


• Desire for long term growth


• Associates degree or equivalent experience in a customer facing role

Do you stand above the rest?

Preferred Experience:

• Bachelor's degree in analytical and/or technical study (Business, Finance, Math, Accounting, MIS, IT, etc)


• 1+ year of technical support, customer service, or related experience.


• Experience with Web-based software support is a plus.


• Strong communication skills and a good sense of humor.


• Ability to provide friendly and professional customer service.


• Ability to learn quickly and then use that knowledge to solve problems effectively.


• Strong working knowledge of Microsoft Word.


• Home healthcare, nursing, or healthcare experience a plus.


• Spanish language skills are also a plus.

#LI-AC

About WellSky

WellSky is a leading supplier of software and services solutions that help acute, post-acute, and human service providers improve efficiency, support business growth, and provide intelligent care to patients and people in need. WellSky is headquartered in Overland Park, KS with 1,800 teammates across the U.S., Canada, and the U.K. WellSky serves more than 20,000 client sites around the world - including the largest hospital systems, blood banks and labs, in-home care agencies, post-acute care facilities, government agencies, and human services organizations. WellSky's software and services address the continuum of health and social care - helping businesses, organizations, and communities solve touch challenges, improve collaboration for growth, and achieve better outcomes through predictive insights that only WellSky solutions can provide. Informed by 40 years of providing software and expertise, WellSky anticipates providers' needs and innovates relentlessly to help people thrive. Our purpose is to empower care heroes with technology for good, so that together, we can realize care's potential and maintain a healthy, flourishing world.

We're looking for talented individuals who want to use their skills to build a strong, technology-driven company. We offer competitive salaries, great benefits, a new Health Savings Account with a generous employer contribution and a casual and fun environment that encourages quality, creativity and excellence. Enjoy all we have to offer. We invite you to join us. Apply today!

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S. based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.