Job Description:

Customer Care Representative

Job Location

US-NJ-Bridgewater

Overview

Customer Care Representative

We are a technology and applications leader with the industry knowledge and applications expertise to meet customer needs across industrial, food, medical, chemical and electronics industries. We offer over 120 years of proven experience in the safe and reliable production and delivery of industrial, medical and specialty gases. We're the talented people you know and trust, now with a new name.

Today our deep understanding of industry trends and customer requirements allows us to collaborate intensely with customers to identify and develop long-term solutions that deliver competitive advantage. Our in-depth knowledge of customers' manufacturing processes enables turn-key engineering with minimal plant downtime, and our technology development capabilities are unrivaled

Responsibilities

Receive manage and process the customers' interactions via phone emails, chat and online to answer in the first contact (FCR- first contact resolution) or route customers questions, inquiries, dispute and credit note more complex (NFCR- Non first contact resolution) to the appropriate internal team and follow up until conclusion and to provide an answer back to the customers.
• Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every interaction


• Work with the management team to stay updated on Sales and Marketing activities and be informed of any changes in company policies


• Impact the company's bottom line by problem solving and turning frustrated clients into a positive customer experience.


• Maintain a safe working area and adhere to the Company's HSE policies and procedures at all times.


• Types of customers interactions:


• Email copies of invoices, proof of delivery or other Customer related documents/information upon request.


• Receive and up customer PO's in SAP and relevant EDI systems.


• Respond to and escalate customer queries utilizing Customer Experience Tool and phone, contact center technology.


• Customer inquiries regarding billing issues, service questions and general client concerns


• Update customer contact information in the customer experience tool (CXT) during and after each call. Request customer's contact update to the Data Management team

Qualifications

Required Educaton & Skills

• High School Diploma


• Bachelor's Dregree in Business Administration, or relevant studies (Preferred)


• Minimum 3 years of experience in Customer Service or Sales Years


• Ability to remain professional and courteous with customers always


• Excellent verbal and written communication skills


• Persuasive Speaking Skills.


• Empathy


• Adaptability


• Ability to Use Positive Language


• Clear Communication Skills


• Self-Control


• Taking Responsibility. ...


• Must be available to work occasional extra hours

Join us

and you will be part of a company that values and supports your career. We offer competitive pay andbenefits, with set schedules, steady work

and opportunities for ongoing training and career progression.

Together we value innovation, efficiency and flexibility. Putting safety first, working with integrity and respect, we encourage everyone to find solutions for success. That means for our customers and for our colleagues. This makes us a great place to build

a career where your skills are valued and developed.

Apply today @https://uscareers-messer.icims.com

If you need assistance with the application or would like to request an accommodation, call (877) 243-1030.

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