You can make a salary. Or you can make a difference. Or you can work as a Showroom Experience Coordinator at Herman Millerand make both.
About this Opportunity
As a Showroom Experience Coordinator, you'll provide superior hospitality and a comfortable setting to showroom visitors. You will create a superlative Herman Miller branded experience for clients and guests while exhibiting a positive, enthusiastic, and friendly demeanor. You'll manage hospitality and hosting for events in the showroom and various external venues. You will provide information and service in an efficient and hospitable manner to optimize guest satisfaction. You'll also provide assistance to clients and visitors to ensure a positive experience.
What You'll Do
You'll have opportunities to speak up, solve problems, lead others, and be an owner every day asyou . . .
Anticipate, identify, and own problems, and follow up with the best possible solution for the guest.
Hold accountability forsupporting the needs of the Client Engagement Lead as needed.
Anticipate and execute various special requests in a knowledgeable, courteous manner.
Assist in theevent coordination and training done in the showroom.
Assist with the daily business requirements of Herman Miller guests.
Gainfamiliarity with all area activities as it relates to attractions, events, restaurants, transportation, etc.
Embrace the concept of service with willingness and asense of pride.
Give special attention to the overall appeal of customer experience areas, creating a focused, customized experience when appropriate.
Greet all showroom guests in a warm professional manner, maintaining an attitude of gracious hospitality.
Maintain general product knowledge and business literacy to do showroom tours for end users, walk-ins, students, and A+D.
Manage client visits like West Michigan visits, including gathering appropriate background information, creating agendas, gathering account numbers, handling special needs, procuring catering, providinghospitality, handling nametags, etc.
Perform regular audits of display areas and client presentation rooms to ensure that all product is in proper working condition, rooms are maintained, and technology is functioning properly.
Perform additional responsibilities as requested to achieve business objectives.
Serve as showroom troubleshooter for visitors, responding to all requests with a sense of passion and determination.
Sound Like You?
You might be just who we're looking for if you have . . .
An Associate's degree in Design and/or relevant experience (preferred)
Two to fiveyears of experience in a sales or marketing environment performing administrative or executive support, or acustomer service-related function.
Passion for Design and experience giving presentations (preferred)
Highly developed interpersonal and relationship-building skills with an ability to exhibit positive customer service.
The ability to meet and work well with all levels of employees and guests.
Excellent hosting, communication, and interpersonal skills.
The ability to work under pressure, constant change, and inflexible deadlines.
The ability to work varied hours and have a flexible schedule.
A demonstrated abilityto provide outstanding service to customers.
The ability to handle and prioritize multiple requests and changes while under extreme pressure.
A proven abilityto usegood independent judgment.
Proven organizational and time management skills. You must alsobe self-motivated and able to work cooperatively in a team environment and independently.
A demonstrated ability to effectively use the office automation, communication, software, and presentation tools currently used in the Herman Miller office environment.
The ability to interpret and correctly react to people, incidences, or situations that are open to misunderstanding due to cultural differences.
The ability to troubleshoot technology and audiovisual issues.
The abilityto perform all essential jobfunctions of the position with or without accommodations.
Who We Hire
Simply put, we hire everyone. Herman Miller is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.