Remote Care Coordinator II - CRM/CIED - Full Time at BioTelemetry in Conshohocken, Pennsylvania
Posted in Other 30+ days ago.
Job Description:
Remote Care Coordinator II - CRM/CIED - Full Time
Location: Remote
Full time - 40 hours (benefits offered)
Philips BioTel Heart is a division of
BioTelemetry, a Philips Company, the leading remote medical technology company
focused on the delivery of health information to improve quality of life and
reduce cost of care. A pioneer in remote
patient monitoring, we revolutionized healthcare with the first Mobile Cardiac
Outpatient Telemetry (MCOTTM) device, the most accurate and studied arrhythmia
monitoring detection system in the market. We provide a single source of cardiac monitoring services as well as
remote monitoring data management for cardiac devices and service as an
extension of device clinics with our Geneva Health Solutions platform. We are passionate about connecting people
with solutions that save lives, and our growth reflects our focus, commitment
and passion for the important work we do each day. As one of the fastest growing connected
health companies in the market, we are looking for people to join our team who
share our passion and focus.
Overall Job Summary
A Remote Care Coordinator II will provide technical, educational, and operational support within the assigned hub to deliver timely device reports, both billable and alert-based reports. Maintains the device portals, schedules, and alert programming.
Essential Duties/Responsibilities
-
Technical Support
Provides clinical support to the customer for device interrogations within 48 hours of receipt
Works directly with patient engagement team to re-engage disconnected patients
Provide troubleshooting support as requested
-
Operational Support
Assures completion of patient registration and any other required hospital documentation via the jotform enrollment
Assists with managing daily coverage logistics as needed
-
Educational Support
Educates and trains physicians, hospital personnel, and office staff on Geneva workflows, platforms, or solutions for which training has been completed
-
Ongoing Technical Development
Stays up to date on new products, solutions, and patient management offerings
Completes all assigned training in a timely manner
Other Duties/Responsibilities
Performs other related duties as assigned
Education and Experience Requirements
Education: Associate degree or equivalent work experience
-
Relevant Work Experience:
Successfully completes Geneva University training
Experience with in office device checks/interrogations of all four medical device manufacturers (Biotronik, Abbott, Boston Scientific, and Medtronic) or previous field clinical specialist experience with one of the four manufacturers
Experience utilizing all four home monitoring websites preferred
5 years in a device clinic for an MA, 1 year in a device clinic for a RN, or 3 years of industry experience
-
Licenses/Certifications:
licensed nurse (RN, LPN, LVN) or medical device technicians
CCDS preferred
CRAT/CCT obtained 180 days of employment
Required Knowledge, Skills, and Abilities
-
Knowledge/Abilities -Technical Skills:
Has basic understanding of how Geneva products and solutions offer value to the customer
Has a basic understanding of the competitive landscape
Proficient in Microsoft Office
Customer Service: WECARE - BioTelemetry based customer centric program
EEO/AAP - Biotelemetry provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state or federal law.
NOTE: This job description is not intended to cover or contain a complete listing of all duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
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