Posted in Other 6 days ago.
US-CO-Fort Collins | US-CO
Accepting Applications until 8:00 AM (MDT) on Monday, June 14th
Estimated Start Date: Monday, July 19th
Otter Products is currently recruiting for Full-time Customer Service Representatives to join our best in class Customer Service team! As a Customer Service Representative, you will work 100% remotely, Monday through Friday from 9:00 AM to 6:00 PM (evenings and weekends off!). In this role, you will serve as a brand ambassador while assisting OtterBox and LifeProof customers via phone, email and chat. Intrigued? Keep reading...
At Otter Products, we've thrown the script out, encouraging our Customer Service Representatives to provide an excellent customer experience by engaging everyone they assist using their stellar interpersonal skills. The Customer Service Representative assists a high volume of customers each day through various support channels (phone, email and chat), answering repetitive questions requiring knowledge about products and our awesome warranty while also working toward established sales goals by providing information about additional products that may match the customer's need.
The successful candidate will have a passion for customer service, a positive attitude, excellent written and verbal communication skills and the ability to multitask while maintaining accuracy. Additionally, you must know your way around basic IT equipment (see items detailed below), be comfortable connecting cables to equipment, and able to navigate computer systems and applications with only remote support/assistance. Does this sound like you? If so, Otter Products may be a great place to grow your career!
Wait! There's more! Although this position will be working 100% remotely, we are seeking candidates in the northern Colorado area (reasonable driving distance to Fort Collins in the event of equipment issues or other infrequent needs). To provide the best service, a quiet workspace, where confidential information is secure and you can give our customers your undivided attention is a must. Dependable internet service, with the ability to establish an Ethernet (wired in, not Wifi) connection is required. We will provide an Ethernet cable (up to 100 feet long) and all other equipment required (laptop, docking station, cables, keyboard, mouse, monitors, and a wireless headset) for you to succeed with Otter Products. You will receive a monthly stipend to assist with the cost of internet service (subject to payroll taxes). NOTE: Provided equipment is intended for work purposes only.
Hiring Process: The hiring process consists of two rounds. The first round is a review of written responses to three Hiring Manager Reviewed Questions submitted at the time of application. These questions are reviewed for completeness, content, and acceptable grammar and spelling (we don't expect perfection, typos happen and we're human). We do not expect perfection but would like to learn more about who you are and how you will represent Otter Products through written communication. No Otter Products knowledge or experience is required to answer these questions. All answers are reviewed and used to determine the candidates that move forward to the second round, a video interview. There is no character or word limit, or requirement for your answers.
About Otter Products:
From our founder's garage in 1998 to the global technology leader we are today, Otter Products continues to drive growth through innovation. Our industry-leading brands, OtterBox, LifeProof and Liviri lead the way to help people do more and go more places with technology in hand. Otter Products is a global company of more than 900 Otters (employees) with offices in Fort Collins, Colo., San Diego, Calif., Hong Kong, Munich, Germany and Cork, Ireland. Our mission is simple - We Grow to Give which comes to life by way of our charitable arm, the OtterCares Foundation. From innovation and engineering to community and culture - growing to give is at the heart of everything we do.
For more information visitotterproducts.com.
Otter Products is an equal employment opportunity employer (EEOC). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
For US Based Roles Only - Compensation Range Minimum
For US Based Roles Only - Compensation Range Maximum
Additional Total Rewards
Profit Sharing Program Eligible, Customer Service Performance Based Incentive Program Eligible, Benefits Eligible - Full Time- check out otterproducts.com/careers/why for more info