Patient Advocate at Myriad Genetics, Inc in Mason, Ohio

Posted in Health Care 5 days ago.

Job Description:

Myriad Genetics, Inc

Location: Mason, OH, United States
Job Identification: 1313
Job Schedule: Full time

Patient Advocate/Customer Service

Assurex Health is a commercial-stage, informatics-based precision medicine company providing treatment decision support to healthcare providers for behavioral health and chronic pain conditions. We help people achieve mental wellness with advanced CPGx™, a proprietary combinatorial pharmacogenomics technology providing individualized treatment support for neuropsychiatric conditions. Assurex Health is the leader in neuropsychiatric combinatorial pharmacogenomics. It was founded in 2006 with licensed, patented technology from Mayo Clinic and Cincinnati Children's Hospital Medical Center, who continue to be research collaborators.

Assurex Health is the only company in the category with multiple peer-reviewed, published studies that demonstrate the clinical validity and clinical utility of its technology, including its substantial health care cost savings benefit. The company has grown every quarter, and also has begun to expand internationally through a partnership with Canada's Centre for Addiction and Mental Health (CAMH).

Job Overview

The Customer Service Representative will coordinate all aspects of customer service on a daily basis for Assurex Health accounts according to the Standard Operating Procedures. The Customer Service Representative works in a high performance, customer-focused team environment and is responsible for a number of customer-oriented tasks in a call center environment. The main goal of the customer service representative is to ensure an excellent customer experience. This position will report to the Customer Service Supervisor.

Primary Responsibilities
  • Perform daily customer service activities to include: order entry, responding to customer inquiries, explaining information regarding test options and results according to Standard Operating Procedures via phone, email, fax or mail.
  • Resolve customer concerns utilizing in-house resources
  • Resolve order exceptions within the specified time frame outlined in the Order Exception Process
  • Provide the customer with written information as needed
  • Assist with daily auditing of orders
  • Support daily registration functions
  • Assist in the daily review of order documentation to identify and stop potential reimbursement issues.
  • Refer technical inquiries to appropriate staff and ensure that proper follow up occurs
  • Interact with Sales, Laboratory and Billing staff
  • Ability to solve problems and deal with variables
  • Use telephone, computer and fax machine to correspond with customers regarding open orders
  • Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations and operates in accordance with standard operating procedures
  • Maintain excellent customer relationships to ensure customer satisfaction
  • Contribute to and participate in the implementation and continuous improvement process of the department
  • Provide adequate reimbursement consultation pre and post sales to our customers
  • Assist other departments as necessary

Required Knowledge/Skills/Abilities

  • Associate degree or equivalent experience preferred
  • Proficient in all Microsoft software applications
  • Attention to detail and concern for impact is essential
  • Ability to recognize problems and bring them to the attention of a supervisor
  • Reimbursement experience in the healthcare industry, preferably in a laboratory environment
  • Strong verbal and written communication skills
  • Ability to read, analyze and interpret instructions, correspondence and contractual requirements
  • Must have the flexibility to work extra hours/shifts to meet corporate and departmental goals.
  • Skill in answering a telephone in a pleasant and helpful manner
  • Exceptional written and verbal skills
  • Excellent time management, scheduling, and organizational skills
  • Ability to manage multiple tasks in a fast-paced environment
  • Ability to work effectively under tight timelines and schedules
  • Ability to work independently and as a contributing team member
  • Ability to sense the importance or impact of issues and situations and take appropriate actions
  • Must be flexible, innovative, and self-motivated
  • Must have the flexibility to work extra hours to meet corporate and departmental goals
  • Strong communication, interpersonal and organizational skills

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender,national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

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