Learning Specialist at Seacoast Bank in Stuart, Florida

Job Description:

Since opening our doors in 1926, Seacoast Bank has embraced a visionary approach to the future while remaining true to our local roots and family values. Based in Stuart, we are one of the largest publicly traded banks headquartered in Florida.

We believe that our greatest assets will always be our people — local bankers who are knowledgeable about the communities we serve and dedicated to providing an exceptional customer experience.

We offer exciting and challenging opportunities in an environment that supports diversity, enabling associates across the organization a greater sense of empowerment to create change for the better. This is evident in our American Banker “2020 Best Banks to Work For” and “Best Places to Work for LGBT Equality” by the Human Rights Campaign designations.

JOB SUMMARY:

The Learning Specialist II is responsible for developing, implementing, and facilitating learning solutions as it relates to business as usual, M&A, new technology and, strategic and change initiatives.  Provides necessary procedural, system, relationship deepening and soft skills training to new and existing associates. Offers on-going support and guidance in role-specific knowledge. Administers record keeping, tracking, and reporting of training activities through the LMS. Primary focus of role is supporting day–to–day operational execution, although role will also include leading needs analysis activities to inform the design and development of learning solutions in support of strategic initiatives.  Accountable for building a strong partnership with line of business leaders that focus on improving performance. Partners with line of business leaders in subject matter expertise specific to Seacoast Bank policies and procedures including legal, regulatory and compliance matters.

QUALIFICATIONS:

• High School Diploma or equivalent required.


• College degree preferred in the area of training and development human resources, education, business administration or a social science; or equivalent combination of education and experience.


• 5-7 years’ experience in a combination of banking, curriculum development, learning, and/or human resources.


• Demonstrate excellent communication (written and verbal) and interpersonal skills.


• Technology savvy and proficient in Microsoft Office Suite software.


• Willing to travel; minimum 20%

ESSENTIAL JOB FUNCTIONS:

• Design, develop, implement, and facilitate learning solutions and assessments to support Seacoast Bank associate roles as it relates to business as usual, M&A, new technology, and business initiatives.


• Facilitate necessary procedural, system, relationship deepening, and soft skills learning solutions to new and existing associates.


• Consult with stakeholder groups and line of business leaders to conduct learning needs analysis in order to identify and recommend the optimal learning solution for the identified business need.


• Collaborate with line of business partners to validate that learning solutions align to business priorities and strategy for operational effectiveness, and designed and implemented for optimum adoption and sustainment.


• Partner on the planning of communication and change management principles and tactics to ensure adoption and engagement before/during/after implementation of learning delivery.


• Remain current with policy and procedure changes; ensure curriculum and learning solutions reflect and support adherence to policies and procedures.


• Regularly review learning content and delivery methodology to maximize associate participation, satisfaction, production, and ROI for the business.


• Analyze business and associate performance data to evaluate the need and effectiveness of learning solutions and identify opportunities for improvements.


• Promote a relationship deepening culture through needs based identification & quality customer experience.


• Partner with line of business leaders in policy and procedure subject matter expertise; make recommendations based on observations, industry trends and regulatory requirements.


• Maintain strong technical knowledge of all digital and other bank products.


• Administer record keeping, tracking, and reporting of learning activities through the LMS.


• Design and maintain evaluation tools, processes, and metrics to monitor learning and program effectiveness; utilize data to inform performance improvement recommendations.

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position.  They are not intended to be an exhaustive list of responsibilities, duties and skills.  Because these statements are general, the job description is used for a variety of purposes including:  job evaluations; performance appraisals; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry, while observing both the spirit and letter of all government regulations, laws and bank policies and procedures.

Administration