Posted in General Business 4 days ago.
Directs and oversees the marketing, programs and operation of the Health Club/Fitness Center/Spa/Pool and Beach Services in accordance with local, state and federal health and cleanliness standards. Interviews, trains, supervises, counsels, schedules and evaluates staff.
What will I be doing?
Coordinate day to day operations of the Pool Deck, Spa, Fitness Center and food and beverage including proper chair and cabana set up, delivery of Spa and wellness services, execution of food and beverage promotions and ensuring fitness center equipment is properly maintained and in good repair. Supervising Team Members in the areas listed to ensure all guests' needs are exceeded and service evaluations goals are met. Managing all operating inventories of the terrace, fitness center, food and beverage and Spa and also relocation and return of all deck furniture for and after special events. Schedules all guests' reservations as well as schedules for Recreation, food and beverage Team Members. Responsible for the assessment, resolution and follow up review of all incidents requiring Team Member disciplinary action in assigned departments. Organizes and implements training of policies and procedures including software training, scheduling of guests and Team Members and follow up of internal reports.
What are we looking for?
• Ability to effectively deal with internal and external customers (some of whom will require high levels of patience, tact and diplomacy to diffuse anger), collect accurate information and professionally resolve problems.
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!