Residential Service Manager at DH Pace Company, Inc. in Peachtree Corners, Georgia

Job Description:

Overhead Door of Atlanta, a DH Pace Company, Inc., aspires to hire a customer focused and motivated Residential Service Manager.  This individual will manage the service department responsible for the complete P&L of the department.

Job Responsibilities:

• Effectively manage employee performance, control labor and material costs and ensure service levels meet customer expectations


• Manage operations through Dispatch Managers to include scheduling of all jobs.


• Communicate directly with customers to schedule jobs, resolve all scheduling conflicts, and provide a premium level of customer service


• Manage and improve operational processes and procedures


• Work with Senior and Operational Management to establish sales and operating budgets


• Assist with employee/job scheduling and provide assistance with technical/mechanical troubleshooting/problem solving


• Monitor Service Technicians schedules to ensure timely completion of jobs and accurate customer invoicing


• Dispatch or Manage Dispatch Managers as they have Service Technicians respond  to customers needs, repair or installation needs and track jobs for completion to customers’ satisfaction.


• Perform employee performance reviews, document performance issues, provide necessary employee counseling with targeted improvement action plans


• Hire, train and develop new employees


• Other duties may be assigned

Job Requirements: 

• Three (3) to five (5) years managerial experience and college degree preferred.


• Must have excellent communication and organizational skills and a good mechanical aptitude


• Transportation, Construction, Retail or Service (such as HVAC, Plumbing or Electrical) industry experience a plus


• Ability to effectively communicate with the customer and represent the company in a professional manner


• Proven ability to implement process improvements


• Must have a high sense of urgency and a willingness to make decisions


• Proficient user of software and systems


• Must have a valid driver’s license

Why DH Pace?

• DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products through over 50 locations in 24 states. Privately owned over 90 years with 50 locations in 24 States and company-wide 2020 Sales over $700M.

Our comprehensive benefits package includes:

• Competitive base pay


• Annual variable compensation plan


• Medical, dental, and vision options


• 401k retirement plan + match


• Paid time off plan


• And more!

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

Operations