Specialist, Customer Service 1 at US Ecology in Robstown, Texas

Job Description:

About You

The person we are looking for thrives in a professional and fast paced environment. You are a service-oriented self-starter who has experience working in customer service within the environmental field or has the desire to learn in a terrific department from knowledgeable colleagues.

Day in the Life

After booting up your computer and grabbing your favorite morning beverage you can expect to:

• Assist Account Executives and Technical Service Specialists on pricing, scheduling and transportation issues.


• Assist Facility Customer Service Specialists with day-to-day issues, tasks and potential job training.


• May solicit the use of 3rd party services for customers by working with Waste Approvals, Operations and Material Handlers.


• Research and resolve customer concerns and questions.


• Interface with customers and operations to make sure job and projects are completed as requested.


• Communicate with customers by phone, email or in person regarding profiles


• Prepare and transmit reports and waste shipment summaries.


• Assist and provide support to sales representatives and their customers.


• Maintain customer profiles and contract filing system.


• Write correspondence related to conversations with customers.


• Coordinate completion of profile forms, contract forms, quotes and new account set-up.


• Work with management and Accounting on invoicing and payment status.


• Manage additional projects and assignments as requested by the Customer Service Manager.


• Prepare shipping documents in accordance with DOT regulations.

What you need to apply

• Bachelor of Science or related field; or equivalent combination of education and experience.


• Ability to coordinate and manage multiple projects simultaneously.


• Ability to work within a team environment.


• Ability to pass pre-employment background checks and drug screening


• Proper email & phone etiquette are essential


• Skill using MS Office Suite and general computer-based programs are highly preferred.


• Facility and Operation based experience preferred.


• Knowledge of TSCA, RCRA, DOT, HAZMAT, and OSHA regulations preferred.

For your hard work

• Tuition reimbursement after six months


• Opportunity for professional growth


• Employer paid certifications and training


• 100% employer paid medical for you


• Paid Time Off


• Recognition Programs


• Find out more at www.usecology.com
  

US Ecology is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability or veteran status, among other factors.