Junior Systems Administrator at Willamette Valley Bank in REMOTE, Oregon

Job Description:

The Junior Systems Administrator will be responsible for assisting Willamette Valley Bank employees and Willamette Valley Bank borrowers with accessing mortgage technologies.  This is a fully remote position (must reside in OR, WA, ID, CA, TX or AZ). We offer competitive pay and benefits.  

Key Responsibilities and Accountabilities:

• Employee account creation and maintenance
  
  
  • Setup mortgage systems accounts for Willamette Valley Bank new hires
  
  
  • Update mortgage systems access for Willamette Valley Bank employees
  
  
  • Assist Willamette Valley Bank employees with password resets and disabled accounts
  
  


• Borrower technology support
  
  
  
  • Receive phone calls, emails, chat conversations from Willamette Valley Bank borrowers who require assistance with the following
    
    
    
    • Disclosure portal account creation
    
    
    • Disclosure portal login
    
    
    • eSigning disclosures
    
    
    • Disclosure portal document uploads
    
    
  
  

• Follow all company and industry guidelines and policies.


• Assist with any other tasks as assigned by Manager.


• Comply with and follow all applicable policies and procedures as well as governing laws and regulations. This includes but is not limited to:  performing all assigned duties under the WVBK compliance programs and related laws and regulations. Successfully completing all mandatory compliance training as assigned in a timely manner.

Knowledge, Skills and Abilities:

• Strong customer service skills required


• Ability to be flexible, to multi-task, and to organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.


• Highly effective verbal and written communications skills


• Knowledge of mortgage industry practices and regulations a plus


• Strong analytical skills, combined with sound judgment and decision-making abilities


• Strong customer service values and the ability to deliver a high level of responsiveness to both internal and external customers


• Strong PC skills (MS Windows, MS Office, Outlook) required (experience with mortgage technologies a plus)


• Demonstrated organizational skills

Education and Experience:

High School Diploma or equivalent and 1+ years of experience working in a customer service field ideally related to technology.

Mental and Physical Effort:

Decision making normally involves the ability to apply rules, regulations, policies and procedures to the work.  Guidance and direction may be available.

Lifting equipment or files of 1-10 pounds on a regular basis, lifting equipment or boxes of 10-25 pounds on an occasion. Sits or stands for long periods of time working at a computer and typing.  Uses hands to handle controls or feel objects, tools or controls. Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.

Working Conditions:

Works in an office environment or home office with minimal workplace hazards and low to moderate levels of noise.  Works during the day and during the week.  Some positions may require overtime and working evenings or weekends.  Occasional travel to other work sites, conferences, training or meetings may be required