Job Description:

Customer Care Representative

Overview

Who We Are

We are the leading supplier of components to the recreational vehicle and residential housing industries, as well as adjacent industries including bus, cargo and equestrian trailer, marine, and heavy truck. With over 65 facilities located throughout the United States, Canada, Ireland, Italy, and the United Kingdom, our more than 9,000 team members work together to bring innovative product solutions to market every day.

Why We are Different:

At Lippert Components, Everyone Matters. We are striving to make lives better through meaningful relationships with our co-workers, our customers, and our communities. LCI team members feel a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our many team members. We measure success by how we touch the lives of people inside and outside our walls.

What You will Get:

A company culture where everyone matters
1. Healthcare + Dental + Vision + 401k with Employer match


2. Career development and mentoring


3. Tuition Reimbursement


4. Annual flu immunization


5. Holiday, personal and vacation days


6. Local and national discounts


7. Wellness offerings

Essential Functions

1. Provides proactive and extraordinary service to all external and internal customers. This responsibility includes maintaining a professional and positive attitude at all times.


2. Creatively solves customer issues, proactively manages customer orders and open requests to resolution


3. Professionally handle all incoming calls. This action includes meeting or exceeding the Customer Service expectations and metrics that are established for the department.


4. Handles, resolves and takes ownership of all internal and external customer problems. Root causes of problems are identified and corrective action taken. Problems are closed with calls to customers to ensure the highest level of customer satisfaction.


5. General knowledge of the product line and pricing schedules


6. Performs all other responsibilities as may be assigned by management.

Competencies

1. Team Player


2. Organization


3. Follow-up skills


4. High personal accountability


5. Decision making


6. Initiative


7. Willingness to work overtime when necessary


8. Demonstrated high sense of urgency

Supervisory Responsibility

This position has no supervisory responsibilities upon hiring, however, potential direct reports are a possibility

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position requires sitting and a telephone headset. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time salary position, and hours/days of work are decided by production schedules and your reporting manager.

Travel

This position does not have any travel requirements.

Required Education and Experience

1. High school degree or GED

Preferred Education and Experience

1. Customer Service Experience is preferred but not required

Additional Eligibility Qualifications

No further eligibility qualifications for this position.

Work Authorization/Security Clearance

Must be able to pass EVerify.

AAP/EEO Statement
LCI provides equal employment opportunity to all employees and applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information, or any other legally protected category.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.