Job Description:

HUMAN RESOURCES SHARED SERVICES MANAGER - REMOTE

Job Locations

US-FL-Plantation

Company

EVPS

Overview

Envision Physician Servicesis a multispecialty physician group and practice management company. Established in 1953, our organization provides anesthesia, emergency medicine, hospital medicine, radiology, primary/urgent care, surgical services, and women's and children's health services to hospitals and health systems nationwide. Sheridan Healthcare, EmCare, Reimbursement Technologies and Emergency Medical Associates have recently joined forces to form Envision Physician Services. As one organization, we now provide a greater scope of service than any other national physician group. Our collective experience from hundreds of local, customized engagements, culture of continuous lean process improvement, and team of experts in the business of healthcare enable us to better solve complex problems and consistently give healthcare organizations confidence in our execution. Our combined organization serves more than 780 healthcare facilities in 48 states and the District of Columbia.

If you are looking for a stable, fast-paced, growing company in the healthcare industry that is committed to innovation, excellence and integrity, then this may be a great next step in the advancement of your career.

We have a great opportunity for an HR Shared Services Manager. The ideal candidate will be responsible for providing leadership and support to the team of Tier 1 HRSSC Specialists as well as coaching for improved performance. The incumbent oversees the implementation and operational workflow of administrative practices and procedures related to HR Shared-Services Tier 1 &Tier 2, including CRM-Service Now, Recruiting and Onboarding. Identify process gaps and develop solutions. The incumbent will troubleshoot and problem solve workflow issues and interface issues related to Oracle, ATS, and Service Now.

Open to remote candidates.

Responsibilities

Lead Tier 1 supports service Ticket(s) escalation to meet Service Level Agreement ( SLA)
• Evaluate and audit team's work for accuracy, proper completion and monitor output identifying patterns and trends and root cause analysis.


• Oversees the development, implementation and ongoing improvement/ of in-scope processes including but not limited to Recruiting, Onboarding and CRM-Service Now functionalities supporting and promoting ESS and MSS.


• Develop and execute on established templates and practices, leads the development of new processes, incorporating thought leadership and utilizing industry best practices in order to achieve consistency and standardization. Ensures any proposed new or modified processes are approved appropriately.


• Identify gaps in process and meet HRBP and COES to create and implement effective solutions.


• Oversees various vendor relationships and interacts with vendors for improved performance, business reviews, and pricing discussions


• Assists in the resolution of highly complex and escalated workforce administration issues and situations; makes final determination on these issues and acts appropriately.


• Provides project management for in-scope process redesign and enhancement efforts.


• Ensures continuous process improvement; measures effectiveness of current processes.


• Serves as subject matter expert on customer service practices for HRSSC.


• Serves as subject matter expert on systems including Oracle, ATS, and Service Now.


• Acquires broad recruiting and onboarding Administration knowledge to handle in-scope services.


• Create Q&A to support Tier 1 service and ensures Standard Operating Procedures (SOP's) and guidelines (e.g. call guides) are well documented and usablefor the team.


• Ensures effective escalation process to ensure inquiries reach resolution collaborating with internal and external Stakeholders regarding escalation items.


• Champions the use of case management to log case, monitor case and escalate inquiries.


• Routinely uses metrics ( ServiceNow-Oracle) and feedback for continuous improvement of business processes.


• Monitors customer satisfaction and elevates issues of dissatisfaction for quick resolution.


• Establishes a metrics-driven and customer focused culture within the HRSS


• Interviews, hires and onboard new team members Tier1, develops and evaluates team as well as corrective action needs with staff in accordance with Envision policy, and provides for effective staff development opportunities in accordance with department requirements.


• Other duties as assigned


• Reads and abides by the company's code of conduct, ethics statements, employee handbook(s), policies and procedures and other corporate mandates, including participation in mandatory training programs


• Reports any real or suspected violation of the corporate compliance program, company policies and procedures, harassment or other prohibited activities in accordance with the reporting policies of the company


• Obtains clarification of policy whenever necessary and may use the resources available through the Compliance, Human Resources or Legal Department to do so


• Responsible for adhering to Information Security Policies and ensuring Envision is as secure as possible.

Qualifications

Education/Experience:

• Bachelor's Degree from four-year college or university and 6 or more years of related experience; or equivalent combination of education and experience


• Ability to develop and continuously improve HR processes and procedures that are aligned to the new HR service delivery model / HR Shared Service Center.


• Has knowledge, skills, and abilities needed to analyze and determine how the ERP systems interface and identify problems that arise.


• Experience in data and record management and data analytics.


• Experience in project management, planning, execution, monitoring, and controlling.


• Strong analytical, problem solving, critical thinking, organizational skills.


• Possesses exceptional customer service skills.


• Experience in managing a team of five or more employees.


• Strong collaboration and teamwork skills. Demonstrated ability to lead in a collaborative environment, build consensus and promote the exchange of information among team members.


• Excellent written, oral, presentation, facilitation, and interpersonal communication skills. Ability to communicate effectively across all levels of the organization.


• Ability to handle ambiguity in a fast-paced environment with multiple concurrent tasks and changing priorities.

Computer Skills:

To perform this job successfully, an individual should have knowledge of:

• Microsoft Office Suite


• Has demonstrated experience with systems and technology that support ERP( Oracle, Success Factors), and CRM-Service Now

If you are ready to join an exciting, progressive company and have a strong work ethic, join our team of experts! We offer a highly competitive salary and a comprehensive benefits package effective on the first day of employment.

Envision Physician Servicesuses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Envision Physician Services is an Equal Opportunity Employer.

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