Senior Manager - Application Delivery at Avaya in Irving, Texas

Job Description:

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Opportunity

The position of the Senior Manager Application Delivery entails managing global team members, driving strong customer service, understanding the IT development and adapting communications skills, including Executive Level audience. Understanding of ITIL (IT Infrastructure Library) framework to deliver IT services to ensure best practices of application delivery is a key attribute. To be successful in this role one must have strong customer focus, IT infrastructure acumen knowledge, development lifecycle, program management, and strong communications skills.

About the Responsibilities

Functional: program management, Finance knowledge, analytical skills, people manager and development knowledge of database and operating systems

Software skills: Strong Microsoft Suite of applications - Excel and Powerpoint

Soft skills: Customer service in communicating with internal and external customers with adaptability to all levels. A calm demeaner during escalations is a critical attribute.

About the Requirements

EXPERIENCE

Proven Experience in Managing a global team

Demonstrates knowledge of IT lifecyle

Strong communications at all levels within an organization and leadership presence

Experience

7 - 10 Years of Experience

Education

Bachelor degree or equivalent experience

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf). Apply Now