Job Description:

Lead EHR Application Analyst - Epic Beaker

Job Locations

US-Remote

Summary of Major Responsibilities

The Lead Application Analyst will work on software design, configurations, upgrades, and improvements. As the primary support contact for application end-users, the Lead Application Analyst will work to identify issues that arise in the application area, as well as issues that impact other application teams, and work to resolve them. This role will guide workflow design, build, and test systems and analyze other technical issues associated with the lab operation and/or business software. The Lead Application Analyst supports the application or Project Manager and has responsibility for the scope, schedule, and quality of the software project in relation to the applications.

Essential Duties and Responsibilities

Intake new requests and consult with the business to triage those requests to understand priorities.
• Coordinate the day-to-day priorities of the team.


• Provide mentorship to team members on project issues, key success factors, and lessons learned.


• Assist as a support contact for designated area.


• Lead project delivery in accordance with the project implementation plan and operational direction for projects of medium complexity.


• Guide workflow design, build and test the system, and analyze other technical issues associated with the software.


• Responsible for final review of workflow mapping and documentation.


• Assist with complex audits.


• Develop detailed documentation, gap analyses, process flow charts, and decision tables to aid in the understanding of business requirements and potential solution options.


• Consult with a broad group of stakeholders to understand competing requirements; negotiate a process/system solution that will meet the needs of the broader group.


• Serve as a liaison between organizational needs and the vendor's implementation staff.


• Maintain regular communication with the vendor and participate in weekly project team meetings, as needed.


• Work with the software vendor representatives, the organization's business community, and end users to ensure the system meets the organization's business needs regarding the project, deliverables, and timeline.


• Develop an understanding of operational needs to set the direction for the organization's workflows.


• Participate in training and working with end-users.


• Troubleshoot problems and questions.


• Review the status of projects and issues on an ongoing basis with project leadership.


• Hold weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones.


• Identify and implement requested changes to the system.


• Ability to work within a cross-functional team.


• Apply strong problem-solving skills.


• Ability to take ownership of work activities and ensure that they done in a timely, accurate, and efficient manner.


• Ability to recognize assignments or tasks that need to be completed, to seek out additional assignments, or tasks, and to help others.


• Ability to communicate information clearly and concisely with project leadership, subject matter experts, and key stakeholders.


• Ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures.


• Ability to learn new software application(s).


• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.


• Support and comply with the company's Quality Management System policies and procedures.


• Maintain regular and reliable attendance.


• Ability to act with an inclusion mindset and model these behaviors for the organization.


• Ability to work designated schedule.


• Ability to work nights and/or weekends, as needed.


• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.


• Ability to work seated for approximately 50% of a typical working day. Ability to work standing for approximately 50% of a typical working day.


• Ability to lift up to 10 pounds for approximately 5% of a typical working day.


• Ability to travel 5% of working time away from work location, may include overnight/weekend travel.

Qualifications

Minimum Qualifications

• Bachelor's Degree in related field as outlined in the essential duties; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience as outlined in the essential duties in lieu of Bachelor's Degree.


• 5+ years of experience in a hands-on technical role through technical project management, systems development, or other similar role relating to the essential duties of the position.


• 2+ years of experience serving as a subject matter expert in a capacity that is relevant to the area this role will focus/support.


• Demonstrated ability to assist with the implementation of project and systems delivery methodologies.


• Demonstrated flexibility with respect to changing end-user business needs.


• Demonstrated ability to perform the essential duties of the position with or without accommodation.


• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• Possession of relevant Epic software application(s) certification(s).

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company's affirmative action program are available to any applicant or employee for inspection upon request.