Front Office Manager - Hilton Hawaiian Village at Hilton Global in Honolulu, Hawaii

Job Description:

A Front Office Manager with Hilton Hotels and Resorts is responsible for managing, coordinating and supervising the activities of the Front Desk and the Assistant Front Desk Managers to ensure the highest level of courteous and efficient service to all internal and external customers. Supports the Director and Assistant Director in the management of the department, which includes such duties as Quality Training, payroll, forecasting, and meeting departmental objectives.

What will it be like to work for this Hilton Worldwide Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

What will I be doing?

A Front Office Manager with Hilton Hotels and Resorts is responsible for managing, coordinating and supervising the activities of the Front Desk and the Assistant Front Desk Managers to ensure the highest level of courteous and efficient service to all internal and external customers. Supports the Director and Assistant Director in the management of the department, which includes such duties as Quality Training, payroll, forecasting, and meeting departmental objectives. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Interacts positively with customers and employees, promoting hotel facilities and services. Listens and extends assistance to resolve problems to the satisfaction of involved parties. Fields guest complaints and conducts thorough research to develop the most effective solutions. Remains calm and alert, especially during emergency situations and heavy hotel activity. Utilizes a computer to assist customer/employee requests in retrieving guest information, selecting rooms and analyzing guest charges. Answers telephones in a clear voice. Organizes special events or group needs as required. Visually monitors Front Office area and takes action to ensure quality and service standards are met.
  
  
• Trains, supervises, counsels and disciplines staff for the efficient operation of the Front Office area. Assists in conducting departmental meetings, communicating pertinent information to the staff, such as arrival/departure count. Maintains rapport with all departments and attends relevant meetings. Schedules, directs, and supervises staff in their work assignments. Monitors employee performance, encourages improvement and development, and completes annual performance evaluations.
  
  
• Maintains profitability of the department to support the overall hotel operation. Controls payroll and equipment costs, minimizing loss and misuse. Ensures equipment is maintained and in good operating condition. Evaluates cost effectiveness of all aspects of the operation. Develops and implements cost saving and profit enhancing measures. Assists in the preparation of all Monthly Reporting requirements.
  
  
• Coordinates the Assistant Front Desk Managers and Working Supervisors to ensure the continuous improvement in service delivery, Front Office training and cost containment.
  
  

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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