IT Business Analyst & Product Owner at Chubb in Whitehouse Station, New Jersey

Job Description:

Scope/Summary:

The IT Business Analyst & Product Owner role will report into Chubb’s North America Personal Lines IT Team.  The role will work with stakeholders across Business Units and IT to define business solutions that support Personal Lines business strategies, capabilities, and processes.

 

 This individual will support cross functional projects with multiple stakeholders.  Success requires a combination of strong analytical skills, technical competency, and communication skills. 

 

 The successful candidate requires a combination of a process mindset and an orientation for change, as well as strong analytical and project management skills.

 

Knowledge of the insurance industry is strongly desired.   The ability to expose requirements through detail questions and propose alternate solutions options is critical.

 

Responsibilities:

- Serve as a point of contact with key stakeholders from IT, Underwriting, Operations, Product applications and Finance within Chubb NA Personal lines for enhancements, issue identification, escalation, and resolution related to the Personal Lines policy admin/portals/billing system platforms.

 

- This role will assist in the business process design and documentation  for new products; enhancements and  translate high level business requirements into functional features for the IT organization.

 

- Responsible for Product Owner role working with business stakeholders in Agile project delivery, effectively manage the product backlog; and manage changes to such specifications in accordance with Chubb and/or industry standards and processes.

 

- Responsible to function and manage requirements gathering and definition in a waterfall environment as Chubb transitions to Agile.

 

- Lead the investigation of  issues and engage appropriate support teams (IT, Operational, Vendor) for resolution, and  inform stakeholders of status.

 

- Actively participate or lead status meetings, requirements gathering and design sessions, implementation planning sessions, and effectively multi-task across multiple projects concurrently.

 

- Communicate appropriately with many levels, from processors to Operational  management.  Escalate problems and questions when needed.

 

- Demonstrated experience in working across geographies, cultures and time zones.

- Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field; or equivalent work experience

 

- Preferred 6 years of relevant technical or business work experience.   Demonstrate clear understanding of business process disciplines. 

 

- Excellent oral and written communication skills

 

- Strong analytical and problem-solving skills

 

- Detail-oriented

 

- Experience in the insurance industry

 

- Experience with personal lines insurance is preferred

 

- Strong consultative and client engagement skills; ability to interact with diverse technical and non-technical groups

 

- Strong project management skills

 

- Ability to design and model business processes using proven techniques

 

- Experience integrating business needs with technology capabilities

 

- Experience participating in large-scale change projects with aggressive timelines

 

- Ability to multi-task in a fast-paced environment

 

- Ability to work independently and with teams

 

Competencies:

 

- Problem-Solving – Takes an organized and logical approach to thinking through problems and complex issues, breaking down issues into manageable parts and looking beyond the obvious to get at root causes.

 

- Project Management – Ability to lead projects/initiatives

 

- Process re-engineering – Ability to breakdown process flows and identify opportunities for improvement and re-engineering including automation solutions.

 

- Solution Development – Understands business problems and requirements and develops practical, cost-effective solutions and recommendations.

 

- Continuous Learning / Improvement – Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally as well as think of better ways to do things.

 

- Adaptability – Ability to re-direct personal efforts in response to changing circumstances and being receptive to feedback.

 

- Results Orientation – Effectively executes on plans, drives for results and takes accountability for outcomes.

 

- Relationship-Building – Is helpful, respectful, approachable and team-oriented, building strong working relationships and a positive work environment.

 

- Influencing Others – Ability to influence others with facts, trend analysis and other supporting data, to negotiate effectively to effect win-win outcomes, and to engage and motivate team members.

 

- Business Acumen – Understands the relationship between the activity and the business / customers impacted and applies business knowledge.

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