Customer Service Rep II, Strategic Accounts at InterMetro Industries in Wilkes-Barre, Pennsylvania

Job Description:

Tracking Code


250-267




Job Description

InterMetro Industries is seeking a Customer Service Representative II (CSR II), Strategic Accounts for our Corporate HQ located in Wilkes-Barre, PA.The Customer Service Rep IIprovides consistent, exceptional support of daily activities with customers, sales representatives, internal customers and department members in maintaining proper level of service. This position has assigned territory responsibilities. We are seeking an individual who enjoys being a valued member of a driven team, building positive and collaborative relationships, managing multiple priorities in a fast paced environment, and opportunities to develop your skills and expertise.

Primary Responsibilities include:

1. Provide timely support via phone, email or live chat to customers regarding orders, product, services, problem situations or other inquiries.


2. Refer customers to Demand Manager as required.


3. Record details of customer contacts and actions taken.


4. Manage assigned territory.


5. Handle RMA's.


6. Work closely with the credit department to resolve disputed credit items.


7. Provide feedback to company on the efficiency of the customer service process, product/service failures or customer concerns.


8. Possess knowledge and understanding of the Code of Business Ethics.


9. Other duties as assigned.

Qualifications include:

1. High School Diploma or GED


2. Fiveyears of customer service experience


3. Prior Electronic Data Interchange (EDI) experience highly preferred


4. Excellent communication skills


5. Superior levels of customer service


6. The ability to multi task in a fast paced high volume environment is essential


7. The ability to work independently and in a team environment.


8. The ability to use logic resulting in good decision making ability.

InterMetro Industries is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

No calls or agencies please. InterMetro Industries will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Relocation assistance is not available for this position. If you need an accommodation to apply for this position, please email Careers@MetroCareers.com or call (570) 706-4131. Please allow for 24-48 hours for us to respond.

Job Location


Wilkes-Barre, Pennsylvania, United States



Position Type


Full-Time/Regular


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