VIP Representative (Caesars Palace) at Caesars Entertainment in Las Vegas, Nevada

Job Description:

Job Description:

JOB SUMMARY AND ENVIRONMENT:

As a VIP agent you will be responsible completing arrival and departure transactions for our VIP guests checking in/out of the hotel. VIP representatives assist in booking all dinner, show, entertainment, and any additional requests for our VIP's. Additionally, VIP agents are resources for all guest questions and are empowered to assist VIP's when resolving any guest concerns.

SUPERVISION RECEIVED:

Hotel Supervisor & Hotel Manager

RESPONSIBILITIES AND AUTHORITIES:

1. Process check-in and check-out transactions for VIP'

2. Assist VIP's with questions about the city and property

3. Assist VIP's with booking dinner, show, etc...

4. Assists with guest service recovery

5. Maintains and Upbeat and Positive attitude at all time

6. Responsible for being apprized of current events in hotel to assist VIP's

7. Acts a liaison on behalf of the guest to expedite guest requests

8. Maintains a professional and courteous attitude towards all guests (internal and external)

9. Anticipating guests needs and guest expectation

NON-PHYSICAL QUALIFICATIONS:

1. Strong Interpersonal and communication skills.

2. Proficient in a second language would be beneficial.

3. Self starter with strong problem solving ability

THE PHYSICAL QUALIFICATIONS LISTED GENERAL REQUIREMENTS FOR THIS POSITION. THE ACTUAL EXERTION LEVEL (AND FREQUENCY OF USE) CAN AND DOES FLUCTUATE DEPENDING ON THE INDIVIDUAL TASKS BEING PERFORMED.

PHYSICAL QUALIFICATIONS:

1. Ability to perform reaching, stooping and /or crouching motions repeatedly

2. Must be able to communicate verbally

3. Must be able to stand for extended periods of time

4. Must be able to lift 25lbs.

THE ABOVE DESCRIPTION DENOTES SOME OF THE SPECIFIC CHARACTERISTICS

WHICH ARE NECESSARY TO PERFORM THE PRINCIPLE FUNCTIONS OF THE JOB AND ARE NOT INTENDED TO BE A DESCRIPTION OF ALL THE WORK REQUIREMENTS THAT MAY BE INHERENT IN THE POSITION.

CAESARS PALACE IS AN EQUAL OPPORTUNITY EMPLOYER. WOMEN, MINORITIES AND INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.

NO POSITION DESCRIPTION ON FILE.

Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.

Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

JOB SUMMARY AND ENVIRONMENT: As a VIP agent you will be responsible completing arrival and departure transactions for our VIP guests checking in/out of the hotel. VIP representatives assist in booking all dinner, show, entertainment, and any additional requests for our VIP's. Additionally, VIP agents are resources for all guest questions and are empowered to assist VIP's when resolving any guest concerns.