Sr Digital Product Owner - Digital Branch Experience (Remote Eligible) at Edward D. Jones in Saint Louis, Missouri

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 14,000+ branch offices where our more than 7 million clients live and work.

A typical branch office has one financial advisor who meets with clients face-to-face and one branch office administrator who enhances the team's ability to build deep relationships with clients. Headquarters associates in St. Louis and Tempe provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. Edward Jones currently has more branch offices than any other financial services firm, and we continue to grow to meet the needs of long-term individual investors.

BRANCH DEVELOPMENT

The Branch Development division at Edward Jones hires, trains, supports and develops the branch team to deliver the ideal client experience. As the key connection between branches and the home office, you’ll play a vital role in driving positive results in the core profit center of the firm and in gaining critical insights that shape our business.

Here, you’ll help branch teams grow both their clients and their leadership skills, providing innovative thinking to continue evolving our training, development, recognition and rewards in ways that best engage our unique branches.

Cultivate the knowledge and skills of our branch teams through our Branch Training & Development departments:

Study Team

Advisor Training

Advisor Coaching and Support

Advanced Branch Support

Asset and Office Sharing

Branch Learning and Development

The Digital Branch Experience teams, within Branch Development, are responsible for designing and delivering a world-class digital experience to our clients and branch teams. As key members of the team, Senior Digital Product Owners combine deep subject matter expertise, vision and strategy, systems thinking and product management capabilities to produce highly integrated and effective digital solutions and tools. 

  

Operating at the intersection of business strategy and technology development, the Digital Branch Experience teams provide a dynamic, collaborative and fast-paced environment. You will be challenged to bring fresh perspectives that allow us to continually exceed client expectations in an ever-evolving landscape.

Responsibility Summary:    

• The Senior Digital Product Owner serves as the individual accountable for one or more systems, leading a multi-disciplinary and cross-divisional product team to deliver value to internal and external customers of the Firm.


• Reporting to the Product Manager, this individual aligns strategy to execution through the development and maintenance of their product roadmap, outlining the body of work expected now, next, and into the future. 


• This work includes management of system plans and supporting artifacts encompassing resource needs, stakeholder solution requirements, dependencies, timelines, milestones, and success criteria as necessary to deliver on the promised business value. 


• Success in this role requires depth and breadth of subject matter expertise inside and outside of the assigned digital product, as well as a foundational understanding of Product Management and Design Thinking theory, and the ability to expand these capabilities within the organization.


• The Senior Digital Product Owner will work with other firm leaders to attract, develop and drive a team of high performing associates, and will play a pivotal role in their ongoing personal and professional development.


• This person will lead their product team though direct leadership of functional associates (Product Owners and Business Analysts) as well as indirect influence and task assignment authority for matrixed resources, mentoring and developing all team members to fulfill the product vision.


• This individual will additionally advise and align with adjacent product teams to ensure a consistent and cohesive progression of the department strategy.  

Education/Certification: 
 

• Bachelor’s degree in business administration, management information systems, computer science, or related field;


• A master's degree or a relevant certification strongly preferred. 

Minimum Years of Experience:  
 

• 7+ years of experience required in one or more of these fields:  
  
  
  • Product or agile project management  
  
  
  • Development and management of FinTech/Wealth applications or websites (advisor and/or client-facing) 
  
  
  • Financial planning, wealth management and/or portfolio construction 
  
  
  • Investment advisory, brokerage and/or insurance products  
  
  
  
  

 

• An expectation to assume formal leadership responsibilities for downline associates, with a willingness to commit to the development of others through personnel administration practices. 


• Prior formal leadership experience is a plus.

Functional Knowledge: 
 

• Broad and deep knowledge of financial services concepts, practices, and procedures, with emphasis in the digital capabilities advisors require to effectively build a successful practice;  


• Exceptional communication and interpersonal skills;


• Detail orientation with strong analytical capabilities;


• Ability to overcome ambiguity and deliver results;


• Strong leadership skills with the ability to delegate and direct work in a way that maximizes both personal and team efficiency;


• Teamwork / collaboration mindset with the ability to work with stakeholders throughout the organization;


• A robust understanding of full-cycle software development within an Agile framework;


• Product orientation with a strong sense of ownership.

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