Marketing Associate I-Full time (Lake Tahoe) at Caesars Entertainment in Stateline, Nevada

Job Description:

JOB SUMMARY:

Plans and executes assigned promotional events and activities to ensure that programs effectively stimulate customer patronage at Harrah's. Ensures activities are being held to a high standard and on a strict timeline to realize the highest quality. Ensures that the highest level of customer service is being utilized.

KEY JOB FUNCTIONS :

• Maintains a thorough working knowledge of property and department policies and procedures. Provides information and trains staff on any changes.
  
  
• Ensures all assigned events and promotions are executed efficiently and effectively.
  
  
• Continually evaluates all player events and promotions to ensure guest satisfaction, profitability and increasing market share. Makes recommendations for changes or new programs that will stimulate business.
  
  
• Keeps abreast of competitive casino marketing events and promotions.
  
  
• Oversees the execution of all events and promotion development to ensure the highest quality experience for our guests.
  
  
• Establishes and maintains effective communication and working relationships with other departments, properties, corporate and outside vendors in order to secure and maintain their cooperation for assistance with promotions/events. Works as a team with the Promotions/Events staff and Marketing Department.
  
  
• Greets participants, interacts with them on the casino floor and provides prompt, courteous, friendly and efficient service in accordance with standard procedures.
  
  
• Develops good working relationships and maintains effective communication with other departments to secure and maintain their cooperation for assistance with events and promotions.
  
  
• Creates a fun and festive atmosphere for all events, promotions and celebrations.
  
  

Total Rewards

• Provide \"A\" level guest service (Deliver 140 minimum on all SOS observations) at all times.
  
  
• Know CMS, WINet, and offer redemption systems and procedures.
  
  
• Able to make sound business decisions under pressure.
  
  
• Know and be able to explain the Caesars Rewards program, must be able to research player activity and history.
  
  
• Must be able to search CMS and PDB to find any existing player accounts.
  
  
• Must be able to stand for an eight hour shift.
  
  

Qualifications:

EDUCATION:

• College degree with emphasis on marketing, hospitality, business administration or equivalent or comparable experience
  
  

EXPERIENCE:

• Level I : Less than 1 year in organizing events/promotions or related activities. Executes kiosk promotions, gift giveaways and Executive Engagements .
  
  
• 
  Level II: Minimum of 1 year in organizing events/promotions or related activities. Executes slot / blackjack tournaments, dinners, kiosk promotions, gift giveaways and Executive Engagements.
  
  

Must be APS certified and have proficient knowledge of all casino systems (CMS, LMS and EMS) as well as Microsoft systems. Ability to proof invites, event announcements, rules in Experience One and Completes regular updates of the Daily Event Counts.

QUALIFICATIONS:

• Fluent and literate in English
  
  
• Excellent verbal and written communication skills in fluent English, with the ability to meet people easily and talk to them in a relaxed and friendly manner.
  
  
• Excellent guest and employee relation
  
  
• Strong problem-solving abilities combined with a capacity to work independently and make appropriate decisions without supervision
  
  
• Excellent customer relations skill
  
  
• Ability to handle many projects at one time and to react well under pressure
  
  
• Ability to set consistent examples to staff in excellent guest service and organizational skills, professionalism and attention to detail
  
  
• Ability to maintain professional appearance and attitudes in any and all circumstance
  
  
• Basic computer skill
  
  
• Ability to obtain a Nevada Gaming license
  
  
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated busine
  
  
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures
  
  

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Must have mobility to navigate between the two propertie
  
  
• Ability to work flexible hours (Days, Nights, Holidays, ect.)
  
  
• Ability to climb stair
  
  
• Must be able to lift 40lbs, must be able to occasionally push a 90lb cart.
  
  
• Ability to grasp, finger dexterity, use repetitive hand motion
  
  
• Ability to hear, speak, read, see and write
  
  
• Ability to sit or stand for extended periods of time
  
  

Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.

Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.