Pharmacy Technician Lead QRT - 3rd shift - Express Scripts at Cigna in Whitestown, Indiana

Job Description:

Job Posting Title

Pharmacy Technician Lead Representative

Job Description Summary:

May retrieve, count, and measure drugs. Researches problems related to customer prescription inquiries. Technical expert with depth or breadth of knowledge within Pharmacy. Provides guidance and direction to other members of the team. Collaborates with many departments within the pharmacy. Must be a Certified Pharmacy Technician (CPhT).

Position summary:
Quality Response Team members are essential in driving quality processes at Express Scripts Pharmacy. They are responsible in mitigating quality related events and researching quality related issues that would affect overall pharmacy DPMO. They support each department in various capacities depending on need in managing quality. They assist in trouble shooting and rectifying issues that can also impact overall pharmacy productivity. This is a dynamic position that requires critical thinking skills, quick decision making, and the ability to solve problems.

What you'll do:

• Monitor automation lanes and support bottle spotting teams to identify potential quality issues with automated dispensing.


• Respond to floor calls for quality related issues in pharmacy including automation, manual dispensing, warehouse, and packing departments.


• Research patient medication events.


• Collaborate with all departments and research operational issues that can impact building operation and quality.


• Research in house quality events and report findings out to Director of Pharmacy Practice and relevant/impacted departments.


• Document and manage quality audit process for all departments/shifts.


• Assist in development, documentation, and updating of Standard Operating Procedures


• Assist in training/development of other team members


• Demonstrate leadership quality consistent with Cigna Values.

What you need to do the job:

• High school diploma or GED required


• Three to five years relevant working experience


• Experience in a pharmacy dispensing setting is required


• Pharmacy Technician license in the state of Indiana


• General PC knowledge and skills: Microsoft Word, Excel, PowerPoint and Outlook


• Knowledge of standard concepts, practices, and procedures within dispensing pharmacy


• Strong attention to detail with good organizational skills


• Ability to stand for extended periods of time


• Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions


• Ability and desire to assist team members

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.