Student Loans Services Coordinator at University of Oklahoma in Norman, Oklahoma

Job Description:

 The Student Loan Services Coordinator manages the department of Student Loan Services, which includes the management of Loan Counselor employees and the coordination of the department's daily operations.  The coordinator is responsible for borrower escalations, and researching and complying with Federal Title IV Guidelines.  Coordinator will manage a portfolio of borrowers, and will counsel and assist students who are borrowers of Institutional loans and/or Federal Perkins Loan. 

Required Education:  Bachelor's Degree or equivalent combination of education/job related experience

• 0-24 months collections experience. 

Skills:  

• Ability to speak, read and write clear, concise English.


• Basic math skills


• Basic computers skills


• Customer service


• Ability to perform under stress

Certifications:  None

Advertised Physical Requirements:  Standard Office Environment, ability to lift 5 pounds and sit for prolonged periods of time.    

Department Preferences:  

• Proficiency in SALNET (ECSI)


• Microsoft Office


• FileZilla


• Laserfiche


• Banner

Supervision: 2 employees, Title:  University Student Services Assistant II

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing