Project Implementation Specialist at BerganKDV, LTD in Urbandale, Iowa

Job Description:

Are you a motivated professional interested in working for a progressive and growing company?

It is an exciting time to join BerganKDV!

BerganKDV has provided innovative yet practical solutions for small to large-size companies since 1945. From our beginning as a trusted CPA firm we have expanded and adapted to offer business planning and consulting, tax, audit and accounting, wealth management, and technology services across the country. At BerganKDV we believe our role as advisors is to build relationships with our clients, take an active interest in their unique situations, and provide expertise and resources to help them achieve their goals. Bringing value to our clients is what we do best and seeing them succeed is our ultimate goal.

BerganKDV Differentiators:

Growth Potential
Close-knit collaborative team
Mentor Program
Employee Referral Rewards
Comprehensive Benefits Package
Customized Career Path
Open Door Leadership Style
Entrepreneurial Operating System - EOS / Traction

Position Overview:

This position is responsible for configuring and implementing technology solutions for all internal and external clients and prospects. These solutions will include the full scope of the client's technology needs from configuration, installation, repair and maintenance, responding in crisis and/or on a routine maintenance basis. This position is expected to continuously improve and maintain their education as well as stay current on new technology trends.

Responsibilities:

Provide regular project management communication while projects are implemented.
Set clear customer expectations in pre-project meetings.
Provide prompt response and problem resolution to any issues that result from implementation.
Participating in regular on-call rotation to support production environments.
Creating and updating network documentation/diagrams
Complete tickets in ticketing system to track time working on client issues and non-client issues, and repairs.
Implementing network security including firewalls, VPNs and PCI compliance.
Manage projects as they relate to routing, switching, wireless, voip, and security.
Identifies network problems, isolates root causes, and initiates corrective action.
Work with carriers on behalf of clients for outages, upgrades, moves.
Help develop processes to support IT services.
Assist support team with proactive/reactive tickets as an escalation resource.
Performs daily client contact via phone and email, will meet with clients or conduct work at client site regularly.
Has a desire to stay up-to-date with technology. Takes advantage of Firm provided training opportunities. Strives to stay current on professional certifications as agreed upon with manager Other duties and projects as assigned
Ability to maintain good working relationships with third party service providers and vendors.
Multi-task, problem solve, and complete all assigned duties with limited supervision.
Work in tandem with Sales to determine client's needs.
Able to conduct themselves in a professional manner with clients and internal staff.
Ability to produce high quality work, monitor own work, and able to maintain confidentiality at all times.
Maintain and manage your schedule and communications with clients

Qualifications:

Minimum of 2 years IT support experience. A degree or diploma in Computer Science, Management Information Systems or a related field is a plus.
Must possess Associate level certifications in two technology disciplines (Wireless, Firewalls/Security, or Switching) or be willing to complete training within first year of employment.
Must be able to sit and stand, with occasional lifting up to 50lbs.
Experience configuring, installing, and administering network hardware such as firewalls, routing/switching, wireless equipment.
Knowledge of internet services including SMTP, POP3, DNS and FTP
Experience working in a team-oriented, collaborative environment.
Must be customer service oriented and detail oriented.
Must have excellent interpersonal and communication skills.
Must be able to work efficiently multi-tasking is a fast-paced environment and with a high sense of urgency.

EXPLORE THE WORKPLACE OF THE FUTURE - BERGANKDV

A leading professional services firm with a contagious culture; where growth is fostered and making a difference means something. Our values drive our decisions, and our passion is empowering people and creating wow experiences for our clients.

Be who you want to be at BerganKDV.

BENEFITS THAT GO BEYOND

We are proud to offer a competitive and comprehensive benefits package, with options designed to help you make the best decisions for yourself, your family and your career. Our competitive compensation package offer is catered to reward you for your performance and recognition for the value you bring to our business. In addition, our total package includes medical and dental coverage, matching 401(k) plans, PTO, observed holidays and a range of programs and benefits designed to support your physical, financial and social well-being.

All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.