This job listing has expired and the position may no longer be open for hire.
Job Description:
The Service Administrator is responsible for providing administrative support and mechanical support to the service department. This role keeps databases organized and updated frequently, assists with preparation of payroll and reports, and monitors progress of repairs and updates records accordingly.
We offer a full benefits package including medical, dental, life, disability insurance, 401(K), HSA match, FSA, paid time off and an employee car discount program for eligible employees.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Answer incoming phone calls to ensure all calls are answered within a timely manner (three rings).
- Communicate with customers by quickly responding to inquiries.
- Communicate with technicians, advisors, and foreman to update repair details in UpTime Pro.
- Answer service calls and deliver timely updates to clients regarding status updates on work being performed and scheduling work.
- Check in new vehicles and interview customers in a professional manner to determine the needed repairs.
- Obtain all necessary information from the customer to establish a business relationship.
- Create and invoice repair orders.
- Follow up with customers regarding service.
- Review work performed with client and collect payment.
- Communication with Shop Foreman on pertinent repair order information and updates.
- Quality Control of services provided on finished repairs.
- Assist Service Manager and Foreman with multiple tasks.
- Assist in daily payroll auditing for department employees.
- Ability to obtain and prepare literature from manufacturers for Technicians and Foreman to perform diagnostic techniques.
- Maintain and monitor cash schedule, as directed.
- Monitor and report on Work In Progress (WIP).
- Assist with warranty process to include but not limited to follow-up on claims, managing the warranty schedule, payment collection and invoicing.
- Assist with completing new truck check-ins and PDIs.
- Assist Porter in moving trucks within the Service Department and on Transwest property.
- Other duties as assigned by the manager.
WORK ENVIRONMENT & PHYSICAL ABILITIES:
- Requires frequent sitting, standing, balancing, bending or stooping for prolonged periods of time.
- Ability to receive and analyze data and input into the computer.
- Manual dexterity, fine manipulation and the ability to reach with hands and arms and lift up to 35 lbs.
- Ability to enter and exit heavy and medium duty trucks.
- Ability to communicate by providing verbal feedback in a professional manner.
- Normal range of hearing and vision.
REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:
- High school diploma or equivalent.
- Valid Class B Commercial Driver's License and MVR in good standing.
- Ability to multi-task.
- Organized, detail oriented.
- Exceptional customer service skills.
- Excellent verbal and communication skills.
- Heavy, medium-duty truck or RV industry experience is a plus.
- Ability to work any shift, including nights.
- Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening.
JOB DETAILS:
- Type: Hourly
- Compensation Range: $16-$18
- Bonus Eligibility: No
- Reports To: Service Manager
- Shift: M-F, 8-5
- Closing Date: When filled
All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
More jobs in Brighton, Colorado
|
King Soopers
$18.00 - $23.85 per hour
|
|
King Soopers
$18.75 - $21.00 per hour
|
|
King Soopers
$18.00 - $23.00 per hour
|