Posted in Banking 30+ days ago.
Areas of Interest:Treasury Services
BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states - Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies. .
If you are interested in a career in Treasury Services with an industry-leading provider of sophisticated financial solutions, you've come to the right place. Our commitment to you is a positive work environment, a deep connection to our communities, and a focus on putting our clients first. We believe no challenge is too big, and no opportunity is too small when we work together to build relationships.
Your primary responsibility is to win on service to ensure client retention by partnering with the Treasury Management Office to manage a book of clients, each with complex needs in a highly competitive space.
You will be on a first-name basis with our commercial clients and work hand-in-hand to address their deposit and cash management needs. No two days will be the same as you solve for simple requests, complex issues, and everything in between.
You will provide value by being apprised of and anticipating the clients' needs and delivering concierge-style customer service. Your satisfaction will come from the positive outcomes that you provide as a result of your skillful problem solving and collaborative spirit across various lines of business.
Our clients expect things yesterday, which requires you to be on top of everything they need and anticipate what comes next. You will live the "Sundown Rule" of responding to and updating customers on the same day. You will proactively contact existing customers to relate information regarding system changes, enhancements, outages, regulatory changes, or any other information that could cause material customer impact.
You will proactively contact existing customers to relate information regarding system changes, enhancements, outages, regulatory changes, or any other information that could cause material customer impact.
Your curiosity will drive you to think deeply, rationally, and creatively. Your tech-savviness will help you learn and navigate multiple systems. You will maintain the integrity of quality control systems by identifying operational problems/trends with commercial services and products.
COMMUNICATION: You will need exceptional verbal and written communication to express yourself clearly and concisely to internal and external clients.
PROBLEM SOLVER: You will need to use skillful questioning to draw out information and make informed decisions to resolve issues.
INITIATIVE: You will need to identify what to do before being asked to do it and look at what's next to anticipate customer needs.
TECHNICAL EXPERTISE: You will use your solid knowledge of product delivery systems, online computer systems, and MS Office to navigate multiple systems.
ORGANIZATION: You will need to be efficient to handle multiple requests and prioritize your work.
TREASURY MANAGEMENT: You will use your knowledge and experience with banking and finance, cash management, bank operations, and products and services to deliver concierge-style service to clients.
The required level of knowledge is normally acquired through a Bachelor's Degree and 3 to 4 years' experience in a bank operations or customer service position or 7 to 8 years' equivalent experience in a bank operations or customer service function.
BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!
Apply today and take the first step towards your next career opportunity!
BOK Financial is an equal opportunity employer. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.
Please contact firstname.lastname@example.org with any questions.