Bilingual Shelter Manager at BCFS in Robstown, Texas

Job Description:

It's a great feeling to work for a company that does so much good for others around the world!
Approved (ADA) Revision Date 2021-0430
Position Description




Company: BCFS Health and Human Services Business Unit: RSD




Title: Shelter Manager - Bilingual




Position: Supervisor IV




Job Family: Professional Staff




Program: BCFS Health and Human Services




Reports to: Associate Program Director




Status: Regular, Full-Time




Comp. Grade: 6E




Grade Profile: 3-2




Frequency: Salary -
ORR approved additional pay of $5 per hour through 9/30/2021 or until funds are no longer available. Pay rate has been adjusted to reflect this short-term pay change.





Education: Required - Associates degree or 4-year bachelors or undergraduate degree from an accredited program/university preferably in one of the following areas: social work, psychology, criminal justice, sociology, or related field of study


Preferred - Graduate degree from accredited program/university in a related field.


Experience: Required - 1-year related experience and/or training


Preferred - 2 plus years related experience and/or training


Supervises: Zone Supervisor(s), Unit Managers, Direct Care Worker(s) depending on the organizational structure of the program


Summary: The Shelter Manager assists the Associate Program Director in providing tactical and strategic operational oversight of the of the program to promote best practices and facilitate the delivery of quality social services to the service population while maintaining compliance with agency policies and procedures and established state and federal standards and requirements.


To successfully perform this job, the employee may be expected to perform the following, with or without reasonable accommodations in accordance with the Americans with Disabilities Act
Approved (ADA) Revision Date 2021-0430
Essential Functions:
1. Supervise zone supervisors assigned to this position to ensure staffing levels meet each child's physical, social, emotional, educational, and recreational needs and comply with contract and regulatory standards and requirements.
2. Schedule appointments for children and follow-up to ensure each child's essential needs are met.
3. Develop and maintain effective working relationships with personnel and/or other professionals including law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources.
4. Regularly observe and evaluate buildings, grounds, equipment, staff, children, vehicles and other program resources and address issues and problems as needed.
5. Frequently traverse from one area of the physical plant to another.
6. Communicate effectively in writing and verbally in English and Spanish.
7. Meet all pre-determined deadlines required by program supervisor and federal partners.
Measurable Deliverables:
1. Meet all federal and state regulatory guidelines and standards that are applicable to this position.
2. Supervise development of shift schedules and staff assignments.
3. Monitor zone supervisors to ensure that daily progress and activities are documented completely and accurately and in compliance with agency policies and procedures.
4. Assist with orientation of new children and staff.
5. Provide input into development of treatment plans as appropriate.
6. Maintain knowledge of positive child management techniques including verbal redirection, de-escalation, and containment.
7. Plan, organize and supervise activities for children in accordance with the daily activity schedule.
8. Maintain a secure campus environment by making rounds as required and using proper application of radio communication protocols including responding to all radio calls.
9. Be a positive role model for the service population.
10. Work evenings, weekends and holidays as needed or requested by the position supervisor.
11. Implement BCFS safety protocols including evacuating with children and other staff in case of an emergency.
12. Maintain confidentiality in all areas of the service population and program operations.
13. Maintain BCFS HHS professional and ethical standards of conduct outlined in BCFS employee handbook including demonstrating respect for agency staff, children, and community members and complying with required dress code at all times.
Credentials, Skills and Abilities:
1. Maintain current licenses and certificates required for the position including but not limited to:
☐First Aid ☐CPR ☐Emergency Behavior Intervention ☐Other: __________________
2. Pass a pre-employment drug screen and random drug screens.
3. Provide proof of work eligibility status upon request.
Approved (ADA) Revision Date 2021-0430
4. Pass a pre-employment and biennial criminal background checks.
5. Demonstrate the ability to:
a. Respond sensitively and competently to the service population's cultural and socio- economic characteristics.
b. Work collaboratively with other staff members, service providers and professionals.
c. Communicate effectively in writing and verbally in English and Spanish.
d. Work in a fast-paced environment and maintain control and professional composure at all times.
e. Maintain computer literacy required to meet the responsibilities of the position.
f. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
6. Demonstrate a working knowledge of all Residential Services policies and procedures.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Employee Signature*
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*Signature confirms employee presented with and understands position description and agrees that he or she can perform the essential functions of the job with or without reasonable accommodation in accordance with the Americans with Disabilities Act of 1990.


English (United States)If you like to work with people that believe they can make a difference in the world, this is the company for you!




EEO Statement

It is the policy of BCFS System of Companies and its affiliated organizations to provide equal employment opportunity and treat all employees equally regardless of age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, genetic information or genetic predisposition or carrier status, marital status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.



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