Salesforce Administrator at Greater Philadelphia YMCA in Conshohocken, Pennsylvania

POSITION PURPOSE

Salesforce Administrator is the senior technician for the GPYMCA Salesforce org and all connected applications. Works with the guidance and direction of a Systems Business Enablement team to translate business requirements into requested fixes, updates and new capabilities. Works closely with GPY IT Team, Software vendors, Project Managers, and YMCA Leadership to maintain, transform, and develop code, processes, and practices that deliver desired business functionality.  Maintain documentation business requirements and issues and participates on the planning, development, and implementation of applications and improvements. Together with IT, NetSuite, PBCS, and Dayforce Administrators, and Vendors participates in Systems projects, administration, and change management.  Participates in and leads admin and user training to ensure effective support, solid development practices, and to bring users up to pace with new installations or system changes. 

ESSENTIAL FUNCTIONS

·         Participate in design, testing, and maintenance of interfaces that include Salesforce data objects. 

·         Leads the design of changes to implement new features and interfaces, version and update releases.  

·         Work with interdisciplinary Systems Administrators and Operations teams and documents and communicates effectively with Project Managers, software developers, and subject matter experts at the GPY. 

·         Coaches and collaborates with other System Administrators to build organizational knowledge, best practices, and a culture of performance. 

·         Participates in change and release management. 

·         Maintain a detailed understanding of the data model, structure and interactions between systems to ensure data integrity, add new features, and to identify and resolve errors. 

·         Identifies database requirements by interviewing customers; analyzing department applications, programming, and operations; evaluating existing systems and designing proposed systems. 

·         Evaluates and recommends solutions and Salesforce partners and applications that support both the GPY’s strategic and known requirements. 

·         Installs revised or new systems by proposing specifications and flowcharts; recommending optimum access techniques; coordinating installation requirements. 

·         Works cross functionally and across other systems to provide training; best practices, document systems and solutions; and ensures data integrity. 

·         Supports data cleanliness and integrity by designing and scripting utilities. 

·         Maintains system documentation (e.g., business requirements, functional specifications, customizations) and libraries in secure and organized manner 

·         Maintains quality service by establishing and enforcing organization standards. 

·         Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. 

·         Contributes to team effort by accomplishing related results as needed. 

·         Participates in Service Desk response, resolution, and root cause analysis. 

·         Collaborates with other administrators of all production systems which include: Salesforce, TechShare Avocado Rec, NPSP, TechShare Engage, Marketing Cloud, ZenDesk, ePACT, Y-USA Nationwide Membership, Drupal, and Tadpoles. 

·         Installs and maintains Salesforce apps and tools including Dataloader.io, Twilio, Trailtracker, and FormStack. 

·         Takes snapshots of data to facilitate reporting  

·         Develops enhancements using web forms, AI, triggers, Visual Work Flows, and process builder. 

·         Manage the SalesForce enhancements and release roadmap and related black-out periods 

·         Facilitates data management, validation, and transformations for data integrity, health, and integration maintenance. 

·         Responds to and works to resolve escalated support tickets from the Avocado Help Desk.