Financial Aid Student Services Assistant at Cornell University in ithaca, New York

Job Description:

Cornell, an Ivy League institution with an undergraduate enrollment of over 15,000 students, in eight different schools and colleges, seeks a Financial Aid Student Services Assistant in the Office of Financial Aid and Student Employment. As a Financial Aid Student Services Assistant, this position will regularly provide high-level customer service on the phones, email and front desk and will assist with processing of financial aid materials on an as needed basis. This position uses PeopleSoft for RUSS processing.

As part of the Enrollment division, the Office of Financial Aid is comprised of a team of 35 financial aid professionals dedicated to help students navigate the complex landscape of financial aid. Toward this goal, we work closely with Cornell's Office of Enrollment Compliance and Design, University Registrar, Undergraduate Admissions Office, and Office of the Bursar.

We are seeking a dynamic, hard-working financial aid professional who enjoys collaborating with colleagues and departments across campus, who can function exceptionally well in a team-based office. The ideal candidate will be able to balance working autonomously with highly detailed work and projects involving confidential and sensitive information.

Key skills for success:

* Service-minded. As a representative of the University, you will need to have a service orientation in meeting the varied requests of a diverse community.
* Communication. You are expected to communicate effectively and appropriately in person, over the phone and in writing.
* Adaptability. Work load is cyclical and technology is updated regularly creating an environment that requires both flexibility and adaptability.
* Teamwork. Individual will need to work effectively with colleagues.
* Stewardship. Financial data is highly sensitive and you will need to ensure it is protected appropriately. Attention to detail and process is critical.

Cornell University takes great pride in offering generous benefits to support our faculty, staff and retirees. Cornell receives national recognition, as an award-winning workplace for our health, well-being, sustainability, flexibility, and diversity initiatives!

*Our benefits program includes comprehensive health care options, access to wellness programs, employee discounts with local and national retail brands, and generous retirement contributions.
*Our leave provisions include three weeks of vacation and 13 holidays: e.g., an end-of-year winter break, from December 25th through January 1st.
*Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, Tuition Aid for external education, and Cornell Children's Tuition Assistance Program.
*We invite you to follow this link to get more information regarding Endowed benefits: https://hr.cornell.edu/summaries-benefits

This position is a full-time (1.0 FTE) benefits-eligible position. This position is located on the Ithaca campus with options for remote work.

No relocation assistance is provided for this position. No visa sponsorship is provided for this position.

If interested, please submit a cover letter and resume.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

Required Qualifications:

• Associate's degree; technical/ vocational school degree; 2 - 4 years of experience or equivalent combination of education and experience.


• Experience in use of student information systems.


• Experience serving as a customer service representative or other similar position.

• Excellent communication skills (verbal and written).


• Proficiency in the Microsoft Office suite. Willingness and ability to learn and quickly adapt to new technologies, business processes, and procedures.


• Outstanding customer service and attention to detail.


• Ability to establish effective and productive working relationships.


• Ability to manage sensitive and confidential information with discretion, integrity and professionalism.


• Understanding of FERPA and other policies related to data privacy and ability to interpret and apply policies to daily work.

Preferred Qualifications:

• Experience using PeopleSoft.


• Knowledge of the Cornell community.


• Familiarity or experience with financial aid and student employment.


• Experience with an email ticketing system, such as Remedy, and an imaging system, such as ImageNow.

University Job Title:

Student Services Asst IV

Level:

D

Pay Rate Type:

Hourly

Company:

Endowed

Contact Name:

Lori Trask

Number of Openings:

1

Current Employees:

If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.

Online Submission Guidelines:

Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.

Employment Assistance:

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Department of Inclusion and Workforce Diversity at voice (607) 255-3976, fax (607) 255-7481, or email atowdi@cornell.edu.

For general questions about the position or the application process, please contact the Recruiter listed in the job posting.

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. - 4:30 p.m. to use a dedicated workstation to complete an online application.

Notice to Applicants:

Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.

2021-06-21-07:00 Apply Now