Portfolio SME at Cognizant in Phoenix, Arizona

Job Description:

Program Director

Qualification:

Bachelor's in Science/Bachelor's in Engineering /Master's in Business Administration

Responsibility:

Business / Customer:

• Provide status update for escalated cases.

• Perform customer relationship management.

• Participate in preparation of RFPs and RFIs.

• Establish project governance model and participate in project governance meetings.

• Deliver project presentations to the customer.

• Present service business value to customers for new or existing business.

Project / Process:

• Manage and resolve queries escalations conflicts and issues between onsite and offshore teams oversee project staff including project engineers both on and offshore team vendors partners or subcontractors.

• Ensure project objectives and performance metrics are achieved.

• Ensure project compliance with respect to project maturity assessment and internal / external audit findings.

• Understanding the complexity of the projects and involve the right team (E.

• g.

• TO PE team GSS and CBC IT Infrastructure Consulting) to ensure program delivery.

• Responsible for overlooking the processes and implementing process improvements.

• Provide inputs in design and architecture reviews.

• Drive Project Execution to comply with scope cost and schedule as defined in the SOW.

• Monitor Financial performance for the project.

o Internal-Adherence to policies and procedures (Eg:

Timesheet- team utilization- forecasts etc)

• o ExternalReview billing data and raise invoices.

• Manage change requests / ensure that processes are in place and followed to manage change requests.

• Coordinate with the Resourcing Team for ontime and right skilled resources fulfilment.

• Contribute and participate in project reviews quality reviews and audits and prepare status reports and management reviews.

• Adopt best practices from other Projects/Accounts etc.

• Share value addition and best practices across teams.

• Support knowledge management & enablers.

• o Create Knowledge assets such as technology artefacts etc.

• o Contribute to Best Practices and focus on adding value to the customer / organization.

• o Provide Project Management expertise to team.

• Create and manage Risk and mitigation plan based on discussion with project stake holders.

• Responsible for documenting the lessons learnt in the project.

People / Team:

• Responsible for Performance management and career development of the team members.

• Responsible for driving Reward & Recognition and employee engagement.

 

Must Have Skills

• Service desk - UAM

• Service Desk

Good To Have Skills

• Order to Cash Order Management

Technical Skills

SNo	Primary Skill	Proficiency Level *	Rqrd./Dsrd.
1	Service desk - UAM	PL4	Required
2	Service Desk	PL4	Required

 

Domain Skills

SNo	Primary Skill	Proficiency Level *	Rqrd./Dsrd.
1	Order to Cash Order Management	NA	Desired

 

* Proficiency Legends

Proficiency Level	Generic Reference
PL1	The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2	The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3	The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4	The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

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