Houseperson at IHG in Naperville, Illinois

Job Description:

About us

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.

· Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident.

· Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on.

· Be original by building connections with our guests and being imaginative to create memorable experiences.

Your day to day

Assist room attendants on assigned floors; collect dirty linens and transport to laundry area, deliver fresh linens to room attendant carts throughout the day. May assist with stripping linens from room and/or the cleaning of public areas. Deliver and retrieve items requested by guests and housekeeping staff.

FINANCIAL RETURNS

· Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.

PEOPLE

· Promote teamwork and quality service through daily communication and coordination with other departments.

· Report to supervisor needed repairs or unsafe conditions.

GUEST EXPERIENCE

· Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.

· Respond to guests’ requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.

RESPONSIBLE BUSINESS

· May collect newspaper and other items for recycling.

· Assist room attendants with heavy items such as mattresses and linens. Deliver linens and other supplies to room attendants.

· Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors.

· Remove all dirty linen from assigned Room Attendants’ carts and closets and transport to laundry.

· Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; sweep and wax floor, remove non-floor closet items and store in appropriate areas.

· May regularly assist with deep cleaning projects.

· May assist with other duties as assigned.

What we need from you

Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred.

This job requires ability to perform the following:

· Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 pounds

· Frequently standing up and moving about the facility

· Frequently handling objects and equipment to maintain the facility

· Frequently bending, stooping, and kneeling,

Other:

· Communication skills are utilized a significant amount of time when interacting with guests and employees.

· Reading and writing abilities are utilized often when reading assignments and completing checklists.

· May be required to work nights, weekends, and/or holidays.

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

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