Enterprise Hardware Repair Field Engineer - Clearance Required at Unisys Corporation in Hopkins, Minnesota

Job Description:

JOB DESCRIPTION

We Believe in Better!

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.

At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs.Simply put, we believe in better lives. Join us!

Learn more about Unisys and our key solution offerings: Unisys, Stealth, CloudForte,InteliServe

What success looks like in this role:

What success looks like in this role:

* Respond to technical service hardware repair requests on enterprise-level servers, storage sub-systems and drives and networking devices at client locations in the area.

* Resolve clients' questions or problems in the areas of product functionality and technical troubleshooting.

* Serve as primary support liaison between company and customer.

* Performs installs, moves, adds and changes as required

* Troubleshoots and repairs/replaces hardware components on enterprise servers, Network Devices, storage-subsystems and drives

* Takes responsibility for additional follow-up, testing and troubleshooting services or problem escalation.

* Maintains a high degree of professionalism in actions, demeanor and dress.

* Ensures a high level of customer satisfaction throughout the service delivery transaction.

You will be successful in this role if you have:

* High school diploma or GED required. Background investigation and drug screen required.

• Active Top Secret / SCI clearance with polygraph mandatory
  

* 3 or more years of experience in a field service support role providing break/fix hardware repair for server and storage systems such as Dell, HPE or IBM servers, Cisco networking, and Hitachi or EMC storage arrays.

* Must have valid driver's license and reliable vehicle with appropriate insurance (required)

* Ability to independently troubleshoot and repair enterprise-level software and hardware issues. Excellent problem solving skills where problems may be complex or hard to diagnose.

* Strong oral, written, and interpersonal communication skills to work effectively with internal and external customers

* A+, HPE, Cisco, Dell and EMC certifications are highly desired

* Must be available for after-hours on-call rotation

* Must be available for varying shifts on a rotating basis.