Help Desk Specialist at Boasso America Corporation in Tampa, Florida

Job Description:

Boasso Global is an industry leader in ISO Tank Container transportation and services. For over 30 years we have provided innovative Depot & Transportation services throughout the U.S., UK, Spain, France, Germany, the Netherlands and Canada as well. Our corporate headquarters is located in the Channelside District in Tampa, FL.  Our team members are motivated, intelligent, ambitious individuals who are passionate about what they do.           

We are looking for a Help Desk Specialist to join our team. He or she will work as part of a team and be responsible for answering; evaluating and prioritizing IT related service requests and problem calls received via telephone, voice mail, email, and fax.  Excellent customer service skills are required.

Responsibilities Include:

• Answer, evaluate, and prioritize incoming IT service requests.


• Collect information about problems and communicate information to appropriate IT  Specialist


• Log and track calls using a problem management database


• Analyze and correct problems using documented procedures, available tools, and personal knowledge


• Provide top notch customer service and follow-up

Minimum education/experience necessary to perform the job:

• MCSE or other IT related certifications


• 2-year MIS related degree; 4 years preferred. 


• Minimum strong knowledge of MS Office and Google Apps; 1-year experience


• Experience supporting employees using SaaS applications


• 1-2 years previous help desk exp. in a large corp. environment; 

We offer competitive wages and employee benefits (Flexible spending accounts, Vacation, Floating Holiday, Holiday Schedule, On-site Dry Cleaning Pickup and Delivery, in addition to Medical, Dental and Vision plans).

 

Boasso provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

 

Please note that per Boasso policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Boasso will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.  

Experience

Required

• 1 - 2 years: Previous help desk exp. in a large corp. environment

Preferred

• 1 - 2 years: Minimum strong knowledge of MS Office and Google Apps


• 1 - 2 years: Experience supporting employees using SaaS applications

Skills

Required

• Software Support


• Microsoft Excel


• Google Apps Suite

Behaviors

Preferred

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

See job description

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