Business Systems Analyst, Sales Applications at Equinix in Frisco, Texas

Job Description:

Business Systems Analyst, Sales Applications

Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.  

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

As a Business Systems Analyst, Sales you will partner with the Sales and Business Groups to support and ensure delivery of applications and align with business and IT strategy. In addition, you will work with these groups to define their global requirements and to analyze appropriate solutions, manage projects from inception to completion. Provide support in capturing business software requirements, writing technical specifications, writing improved procedures and documentation on systems or technical initiatives used in new and existing business processes. Participate in requirements gathering by documenting requirements and be able to take the business requirements and document streamlined workflows and functional designs.

Responsibilities

• Build productive relationships with a global IT teams, including BSAs, developers & DBAs




• Support the evaluation and design of the Sales Technology Stack




• Understand the full Sales cycle, and design solutions that interface with SFDC, Siebel, Apttus, and Partner applications




• Participate in stakeholder communications, send status reports by preparing materials, facilitating sessions and documenting outcomes




• Collaborates with senior BSAs and technical team for development and creation of test cases




• Conducts analysis on vendor and application options




• Translate business requirements into system solutions




• Design and develop complex reports as needed




• Help drive and execute functional design, testing, change management and end user acceptance for projects and enhancements as needed




• Monitor and manage logs/errors for back end system integrations with SFDC




• Work with relevant teams to support day-to-day systems and interfaces to resolve issues related to existing application solutions




• Perform hands-on Salesforce system setup and configuration




• Analyze requirements to determine appropriate solution designs considering capabilities, limitations, and design trade-offs




• Document implementation considerations, data models, work flows, process maps, etc.




• Work with consultants and/or offshore resources in support of Salesforce development work




• Actively research new technology trends and share insights with your team




• Help solve technical issues for our business partners by troubleshooting and engaging with the team for a resolution




• May perform other duties as assigned

Qualifications

• 3+ years’ experience in a Business Systems Analyst role supporting business units globally




• 2+ years’ experience with SFDC – Sales Cloud administration




• Design and implementation experience with SalesForce.com and Partner Communities




• Experience with Service Cloud, Sales Cloud, and Salesforce Lightning




• Experience with Einstein Analytics and Salesforce CPQ is a plus




• Experience with Project Management tools and methodology a plus




• Proven ability to manage multiple projects concurrently and drive delivery and execution




• Bachelor’s Degree in Computer Science, Information Systems or equivalent




• Current ADM-201 or 211 or DEV 401 certifications a plus




• Strong analytical skills in analyzing complex problems, processes, and systems to propose solutions




• Good understanding of Lead, Opportunity, Account Management, CLM process




• Good understanding of related business processes like contract management, quoting, and the order/fulfilment cycle in order to support impact analysis and design for proposed solutions




• Knowledge of Einstein Analytics and Salesforce CPQ is a plus




• Ability to document and prototype interfaces and data flows




• Effectively manage confidentiality of information




• Ability to quickly learn new systems, processes, and technology




• Eager to trail-blaze and raise awareness on new features and functionality and craft new Salesforce solutions




• Excellent written/verbal communication skills

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.