Job Description:

Requisition Number:

52203








City:

Huntington Beach








Department:

Sales

SALES OPERATIONS MANAGER

COMPANY OVERVIEW:

Boardriders, Inc., is the world's leading action sports and lifestyle company that designs, produces and distributes branded apparel, footwear and accessories for Boardriders around the world. The Company's apparel and footwear brands, represent a casual lifestyle for young-minded people who are inspired by a passion for outdoor action sports. The Company's Quiksilver, Billabong, Roxy, DC Shoes, RVCA, Element, VonZipper, Kustom and Palmers brands have authentic roots and heritage in surf, snow and skate. With approximately 10,000 team members globally, the Company's products are sold in more than 110 countries in a wide range of distribution, including surf shops, skate shops, snow shops, its proprietary Boardriders stores and other Company-owned retail stores, select department stores and through various e- commerce channels.

SUMMARY:

At Boardriders, our lifestyle is about finding positives, getting stoked, and keeping the high. There's an infectious youthful attitude that draws us to the ocean and makes us surf down mountains. It's a spirit and approach to life that is always fun first.

We're recruiting to share that spirit.

The Sales Operations team is responsible for providing the highest level of service to sales management, sales representatives, wholesale accounts, and consumers to achieve company sales goals. As a leader on the Sales Operations team, you will be responsible for directing innovative sales systems strategies, policies, and procedures for the Americas region.

"Boardriders is an Equal Opportunity and Affirmative Action Employer including: Minorities/Women/Individuals with Disabilities/Protected Veterans"

RESPONSIBILITIES:

• Lead a team of 6-8 key account Sales Operations Coordinators.


• Focus on supporting the long-termrelationshipwith the company's most important key accounts.


• Supervise the daily maintenance of the key account's order book, ensuring delivery in full and on time.


• Proactive reporting to Brand teams of EDI errors, late product delivery, outbound shipment delays.


• Lead the daily execution of EDI account transactions while having a deep understanding of customer EDI requirements.


• Align weekly with Brand teams and the department director as it relates to key account order volume, pre-order activity & contracts while maintaining a clean order book.


• Work with Brand teams to ensure proper service levels and expectations are met, issues are addressed, and problems resolved in a timely manner.


• Align weekly with the logistics team as it relates to order fulfillment, on time delivery and warehouse challenges.


• Develop a cadence of weekly, monthly and quarterly reporting and analysis of customer cases, warehouse challenges, IT ticketing, EDI activity, etc.


• Manage case escalationrules inSalesforce, reassigning and notifying team members when acaseis not closed within a specified time period.


• Help develop the company knowledgemanagement system (Salesforce.com) that solves issues and answer questions of external customers as well as internal employees, by using articles.


• Align weekly with internal teams as it relates to chargebacks, compliance, and end of month closing adjustments.


• Lead on-boarding for new team members and take on mentoring role guiding the team to feel excited about the work they are doing.


• Empower team members through the process of continuous improvement and graduallyimprovethe efficiency of their work processes.

REQUIRED EXPERIENCE/SKILLS/EDUCATION:

• Bachelor's Degree, or Equivalent Experience


• 5+ years' experience leading a customer service or sales operations team, ideally with an apparel company.


• Experience interpreting analytical data and turning data into team strategy.


• Ability to re-think, question and optimize the way our customer service key account operation is set up.


• Excellent written and verbal communication skills and the ability to simplify complex topics.


• Ability to be flexible and complete multiple priorities in a fast-paced environment.


• In depth knowledge of CRM, ERP and EDI platforms such as Salesforce, SAP and SPS commerce.


• Proficiency in Excel, Word, Outlook, and PowerPoint.

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