City Experiences is seeking a Deckhand for our City Ferry operation in Philadelphia, Pennsylvania.
City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
About the Opportunity:
The Deckhand monitors the river and passengers to ensure safety during ferry operation and/or special events. This position also handles mooring lines to dock or undock the vessel while performing custodial and maintenance tasks as directed. It’s of utmost importance the Deckhand provides a high level of customer service to guests.
This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.
Essential Duties & Responsibilities:
Remain true to and champion the RESPECT Service System and Code of Conduct.
Safety First – Safety shall remain the highest priority at all times. Be an active advocate of, and participant in, the HMS Ferries Safety Culture.
Consider reliability and efficiency with regard to Company operations.
Monitor river, vessel, and passengers to ensure safety during ferry operation.
Participate in onboard training and routine drills.
Demonstrate practical knowledge of all phases of shipboard safety procedures and knowledge of location and use of all firefighting and safety equipment (i.e. fire extinguishers, life preservers, work vest).
Use proper Personal Protective Equipment (PPE).
Handle and dispose of all chemicals and other types of hazardous or caustic materials in compliance with Material Safety Data Sheets (MSDSs) (as required).
Report safety related concerns.
Handle mooring lines and rigging to launch or dock the boat.
Assist in boarding and disembarking of passengers.
Perform assigned tasks within legal requirements of USCG and other regulatory agencies.
Assist with training of new crew as directed.
Assist with filling water, bunkering fuel, and shore power connect & disconnect, engine room repairs & maintenance as directed.
Responsible for getting underway, mooring, anchoring, handling lines, ship’s ramps, and shore side facilities in all weather conditions.
Perform lookout duties while underway - to include watching for other vessels, monitoring traffic conditions and potential unsafe conditions onboard and otherwise.
Perform cleaning tasks of the vessels & property as required; maintain vessel cleanliness and appearance to the highest standards.
Perform maintenance and construction tasks as required and in accordance with phased maintenance schedules; assist engineer as directed.
Understand the Employee Handbook and adhere to policies, including but not limited to:
Report to work on time and ready for duty;
Depart the vessel(s) only when properly relieved;
Ensure that the proper uniform is worn and grooming standards are met
Be a RESPECT Service System for others
Maintain Crew Qualification binder.
Understand and comply with the Safety Management System (SMS).
Understand and comply with Standard Operating Procedures (SOPs).
Collaborate with other HMS Ferries personnel to remain attentive to regulatory requirements and alert to regulatory changes.
Assist Captain in ensuring compliance with all applicable local, state, and federal safety and environmental regulations.
Assist Captain in ensuring vessel is in an inspection-ready condition at all times.
Present professional level of customer service and appearance to all clients, both internal and externally.
Actively engage passengers to provide outstanding service.
Ensure required administrative forms are completed clearly and accurately.
Report number and passenger count to Captain on each departure.
Report all vessel deficiencies to the vessel Master; under the direction of the Senior Deckhand and vessel Master, carry out corrective actions to the maximum extent possible.
Additional job duties as assigned.
Requirements & Qualifications:
HS Diploma or equivalent
Valid Transportation Worker Identification Credential (TWIC) – if applicable, and/or ability to obtain and maintain
Valid First Aid/CPR Certification, and/or ability to obtain and maintain
Valid Driver’s License
Copy of DD214, if Veteran status
Exceptional customer service skills
Strong organizational and interpersonal skills
Excellent verbal and written communications skills
Ability to effectively interact with the public
Ability to work in fast-paced, quickly-changing environment
Ability to process calculations frequently and continuously
Customer Service experience
Proven track record of working successfully in a team environment
Minimum one year onboard vessels as a deckhand, or passenger vessel experience exhibiting working knowledge of deck equipment preferred
Basic Seamanship experience preferred, including: safety equipment, line handling, knots & splices and small boat handling
Must be at least 18 years of age.
The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.
Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
1 year(s): Minimum one year onboard vessels as a deckhand, or passenger vessel experience exhibiting working knowledge of deck equipment preferred