Specialist, Customer Service at Ameren Services Company in Cape Girardeau, Missouri

Job Description:

If end date is listed, the posting will come down at 12:00 am on that date:

About the Position:

The Specialist, Customer Service position is primarily responsible for technical design, estimating and system improvements regarding construction on utility distribution lines and/or mains. Primary work locations are Cape Girardeau & Dexter, Mo Ameren Operating Centers. This position will also serve the Hayti, Mo Ameren Operating Center.

Key responsibilities include:

• Process and monitor customer applications for service, providing customer with information on rates, charges, programs, service requirements, and other technical expertise as required.




• Obtain all required customer approvals, easements, and rights-of-way to prepare appropriate contracts, permits, releases, plats, and records. Make field inspections and prepare material and labor estimates and all plats and drawings for proposed construction, rehabilitation, relocation, or maintenance of company-owned facilities.




• Design all jobs in accordance with Company standards.




• Recognize and refer opportunities for implementation of Company marketing programs by maintaining a partnership with marketing functions.




• Accept and handle special requests, as assigned.

Qualifications

• Bachelor's Degree or Associate's Degree from an accredited college or university in a relevant discipline (e.g., Business Administration, Marketing, Engineering, etc.) and 5 years of directly relevant experience is required.




• Directly relevant experience includes utility distribution line design or construction, GIS mapping, cost estimation or control, surveying, engineering or design experience, construction, construction inspection, project management, etc.).

In addition to the above qualifications, the successful candidate will demonstrate:

• Good decision-making, communication, and human relations skills.




• Knowledge of electric and/or gas standards, procedures and distribution systems preferred.




• Basic mechanical skills.

Additional Information

Ameren's selection process includes a series of interviews and may include a leadership assessment process. Specific details will be provided to qualified candidates. Subject to emergency call-out and duty supervisor responsibilities. Considerable walking over rough terrain.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, genetic information, military service or status, pregnancy, marital status, sexual orientation, gender identity or expression, or any other class, trait, or status protected by law.