Temporary Non-Exempt Staff, Customer Service Support Specialist-Enrollment Management at University of Houston - Downtown in Houston, Texas

Job Description:

Student Affairs and Enrollment Management seek a friendly, reliable Customer Service Support Specialist to identify customer needs and respond to virtual customer inquiries, manage the virtual and front desk, and perform a variety of administrative and clerical tasks. The Customer Service Support Specialist serves as the first point of contact for offices within Student Affairs and Enrollment Management.

DUTIES

• Greet and welcome guests (i.e., students, staff, faculty, and visitors) virtually and in-person


• Direct students, staff, faculty, and visitors to the appropriate person and office


• Answers, screen, and forward incoming calls/zoom


• Respond to customer inquiries in a timely and accurate manner


• Monitor customer service survey submissions and complaints


• Follow-up with customers to ensure their issues are resolved


• Provide basic and accurate information in-person, phone, and email


• Gather customer feedback and share with Student Affairs and Enrollment Management leadership


• Receive, sort, and distribute daily mail/deliveries


• Ensure reception, virtual lobby, lobby, and conference rooms are clean and presentable


• Assist with coordinating and promoting department/division meetings and events


• Performs all other duties as assigned

Knowledge, Skills, and Abilities

• Proficiency with Microsoft Office Suite


• Professional attitude and appearance


• Effective written and verbal communication skills


• Excellent organizational skills


• Multitasking and time-management skills with the ability to prioritize tasks


• Ability to be proactive when issues arise


• Customer service attitude


• Patience when handling tough cases

EEO/AA

• Available to be on campus Monday-Friday 8:00 am-5:00 pm (work a minimum of 19 hours per week)

REQUIRED EDUCATION:  High school degree or equivalent

PREFERRED QUALIFICATIONS:

• Previous experience as a receptionist


• Fluent in Spanish