Industrial Customer Service Rep- Tuscaloosa, AL 1 at Coral Industries, Inc in Tuscaloosa, Alabama

Job Summary

Amazing opportunity to work with one of the leading suppliers of building products in North America! This position is with our Northport, AL facility. 

This opportunity will allow you to serve our customers by providing product and service information, resolving product and service problems, and process orders. Will assist with estimating costs, sizing and dimensions of the products, as well as discussing with customers about installation of the products.

This role is perfect for the individual who approaches their work in a professional manner, who loves to be a part of a team, and who wants to help us get better, every single day. If that sounds like you, come join this industry leader!

Essential Duties and Responsibilities

• Maintain broad knowledge of clients, products and services of the organization


• Document customer interactions and transactions


• Listen attentively to customer needs and concerns, demonstrate empathy, and be an advocate for the customer


• Accurately process phoned, faxed, and e-mailed quotes and orders in accordance with cut off times and other time constraints that may exist


• Data entry of faxed, emailed, and phoned in orders for production


• Coordinate between sales and production to meet customer deadlines


• Maintain good communication channels with product and support staff


• Communicate with customers to determine expected delivery date and time


• Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution


• Assist sales staff with expediting orders and communications with the production floor


• Provide assistance to all co-workers when needed

Regular and predictable attendance, safely performing tasks and adherence to all safety policies and procedures are essential functions of the job.

Skills, Knowledge, and Ability Requirements

To be considered for the Customer Service Representative position, the following conditions must be met:

• A minimum of 1 year previous customer service experience, glass industry preferred


• Strong organizational and listening skills


• Ability to read and perform mathematical calculations, and write measurements in number fractions


• Ability to read, interpret, and understand drawings and specifications


• Ability to work overtime when required


• Ability to work independently and prioritize work with deadlines


• Ability to work in a fast paced, team environment to meet required deadlines


• Ability to communicate effectively and conduct themselves professionally, with excellent written and verbal communications


• Computer experience and accuracy in numeric typing


• Experience with installation, assembly, carpentry, or construction is a plus