Holiday Inn Express on Fort Lee, VA-Maid/Room Attendant at IHG in Fort Lee, Virginia

Job Description:

About us

Do you see yourself as a Room Attendant? What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.  

We are IHG Army Hotels located on Fort Lee Army Base Virginia. We are the Largest Holiday Inn Express in the United States. We have 1000 rooms located at 2301 Mahone Ave and 138 rooms located at 9051 Mahone Ave. We cater to the Military, Military Families and Civilians as well…

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Your day to day

JOB OVERVIEW:

Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.

DUTIES AND RESPONSIBILITIES:

Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc.  May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware, etc.

Notify supervisor when service is complete so rooms may be sold or occupied.  Report any room unable to be serviced to supervisor according to established procedures.

Report to supervisor needed repairs or unsafe conditions.

Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

Monitor and control supplies and amenities and minimize waste within all areas of housekeeping.

Report, turn in, and/or log all lost and found items according to established procedures.

Promote teamwork and quality service through daily communication and coordination with other departments. 

May regularly assist with deep cleaning projects.

May assist with other duties as assigned.

May have turndown duties.

What we need from you

Qualifications and Requirements:

Basic reading, writing, and math skills.  Some housekeeping experience and ability to speak English preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds


• Frequently standing up and moving about the facility


• Frequently handling objects and equipment to maintain the facility


• Frequently bending, stooping, and kneeling,

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.


• Basic reading, writing, and math abilities are utilized often when reading room assignments, completing checklists, replacing room linens and amenities.


• May be required to work nights, weekends, and/or holidays.

Work Area:  Housekeeping areas, guest rooms, guest corridors, service elevators

The statements in this job description are intended to describe the essential nature and level of work being performed.  They are not intended to be ALL responsibilities or qualifications of the job.

What we offer

Exceptional pay at $11.99 per hour 

Medical

Vision

Dental

401K

Vacation pay

Personal time (Full Time Only)

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