Virtual Product Specialist at Mitutoyo America Corporation in Aurora, Illinois

Job Description:

Position Summary

Primary responsibility is to promote and increase sales of company products and software through collaboration with Mitutoyo America’s Sales, Marketing, and Technical Support Departments. Main contact for product support for MAC Sales and Marketing departments

This position is ideally based at our HQ in Aurora, IL. Remote locations will be considered.

Essential Job Responsibilities

1. Develop on-line product training and awareness programs that focus on technical, usage and performance related topics.


2. Develop on-line education programs that will help the education department initiatives through LMS and other on-line mechanisms.


3. Develop content and standards for the above programs.


4. Perform and develop on-line demonstration techniques and procedures that will support remote and enhance in-person experiences. These programs should be designed to expand to the current AE and product supporting personnel.


5. Develop and implement remote support tools and resources for all departments such as remote diagnostic tools for field service, remote support by Technical support team members


6. Develop a virtual user community for the users of our products to engage with MAC


7. Improve our knowledge and skill of work-piece and industry requirements through a collection of part types that will educate our sales team and distributor network


8. Develop, maintain and organize efforts for Virtual showroom content database and create new product plans and support materials, using both internal and external resources


9. Develop virtual training programs to support MAC on-boarding of new team members and distribution partners


10. Coordinate with Marketing to produce content that will enhance our technical position on social media platforms and with social media partners


11. Organize and develop systems to streamline overall content management the above related assets

Supervisory Responsibilities:  There are no supervisory responsibilities for this position.

Work Environment:  Office Environment. 

Physical Demands: The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

Position Type and Expected Hours of Work: This is a full-time position. 

Monday – Friday 8:30AM-5:00PM

Travel: Up to 25% travel is required with an average of up to 5 hours driving per day.

Required Education and Experience:  Education equivalent of four year degree; additional specialized training. Five years’ product management experience.

Reports to:  VP of Product Management

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions. 

Why choose Mitutoyo?

Mitutoyo America Corporation is a leader in the field of precision measuring tools and instruments. Since our beginning in 1963, our employees have felt pride in the Company and its products. We serve an important role in providing state-of-the-art measurement products to manufacturing companies throughout North America.  Metrology is the science of measurement. We are the only full-line provider of metrology solutions in North America that can satisfy every measurement challenge faced by our customers. 

• Competitive Salary package


• Minimum 17 days PTO plus at least 10 paid holidays per year


• Medical, Dental, Vision & Life Insurance


• STD, LTD, Employee Assistance Program


• 401(k) Plan plus company match


• Tuition Reimbursement


• Service Recognition


• Company Vacation House in Florida

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description