Asst. Manager, Home Svcs Experience (Concord/Manchester/Portsmouth,NH) at Best Buy in Newington, New Hampshire

Job Description:

The Asst. Manager, Home Services Experience is directly responsible for day to day management of driving home channel fulfillment consistency, efficiency, and quality of work completed by Best Buy/Geek Squad employees in their assigned area.

Key Responsibilities

• Conducts regular reviews with Agents to develop and manage/coach/train/close performance gaps.


• Conducts performance appraisals and makes pay recommendations.


• Conducts Ride-a-longs to ensure SOP execution and positively impacts client loyalty and helps employees deliver operational effectiveness while growing the business.


• Ensures safety procedures are communicated proactively and followed by Agents.


• Assists with delivery and installation of products as needed to support Agents.


• Actively supports Agents in individual and group environments though developmental training, certifications, onboarding and increased proficiencies of team.


• Coaches and motivates team to contribute to positive engagement. for themselves and the team


• Ensures Agents are maintaining and using approved tools in a safe manner, following all safety guidelines. Communication


• Communicates and executes the Best Buy and Geek Squad Strategies within their area.


• Creates consistency in service execution – ultimately protects and grows the brand internally and externally.


• Provides teachable point-of-view for new processes, procedures, business segments, and areas of focus.


• Develops and maintains pertinent partnerships (such as Retail) in support of driving business results and improving the client experience.

• Controls costs and delivers productivity goals by monitoring, analyzing business trends, and results on a daily, weekly, monthly basis.


• Ensures necessary licenses and permits are obtained to properly fulfill work without risk of disruption to business.


• Validates inventory management processes are followed to minimize shrink and ensure proper level of inventory.


• Validates appropriate profiles in routing system including skillsets, efficiencies and capacity.

• 1 year of leadership experience (inclusive of supervision of direct/indirect reports, coaching, training, recognition, and managing business outcomes) OR 1 year of Military leadership experience inclusive of coaching, training, recognition, and performance evaluations.


• 1 year of Consumer Electronics or Appliances Industry experience.


• Must be 21 years of age and have a current, valid driver’s license with a clear driving record (no convictions in the last 3 years of DUI, leaving the scene of an accident, and no more than 2 moving violations or accidents).

• 1 year of experience managing a remote workforce.


• 1 year of consumer electronics repair or installation experience.